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Job details

Senior Technical Support Manager

Job Summary

A company is looking for a Senior Manager, Technical Support Engineering.

Key Responsibilities
  • Recruit, retain, and develop top-performing team members while providing coaching and feedback
  • Advocate for customer feedback, scale support offerings, and manage performance metrics
  • Collaborate with Product and Engineering teams to enhance troubleshooting and streamline processes
Required Qualifications
  • 8+ years of experience managing an enterprise global Technical Support team
  • 3+ years of experience managing people managers
  • Familiarity with Zendesk and its configurations
  • Experience with large-scale project management and global support processes
  • Strong organizational skills with the ability to manage multiple priorities

Average salary estimate

$0 / YEARLY (est.)
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$0K
$0K

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MATCH
VIEW MATCH
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
May 31, 2025

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