Service Desk Technician - job 1 of 3

Job Summary

A company is looking for a Service Desk Technician to provide technical support and troubleshooting for various IT issues.

Key Responsibilities

• Diagnoses and troubleshoots end user desktop application issues, providing appropriate solutions
• Ensures timely resolution of problems or escalates issues on behalf of customers to maintain satisfaction
• Develops and implements standard operating procedures and customer service guidelines for remote IT support

Required Qualifications

• Associates degree preferred, or technical training
• 1-2 years of related experience
• Working knowledge of Windows operating systems, networks, and network security concepts
• Experience with multi-platform Windows operating systems
• Familiarity with ITSM ticketing tools preferred