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Job details

Software Support Analyst

Job Summary

A company is looking for a Software Support Analyst to support its Innovation and Technology department.

Key Responsibilities
  • Serve as the initial point-of-contact for user support tickets and triage accordingly
  • Collaborate with internal experts to resolve issues and manage the lifecycle of tasks submitted to programmers
  • Create documentation for the proprietary software system and perform additional tasks as requested by the product team
Required Qualifications, Training, and Education
  • Minimum of 2 years in a software support role required
  • Associate of Arts degree or higher preferred
  • Previous experience utilizing CRM software preferred
  • Self-starter with excellent follow-up skills and the ability to prioritize tasks
  • Ability to create concise and detailed technical documentation

Average salary estimate

$60000 / YEARLY (est.)
min
max
$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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MATCH
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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
May 30, 2025

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