Southwest Airlines Customer Service Jobs (Remote WFH Careers)

Southwest Airlines is seeking friendly, reliable, and tech-savvy Remote Customer Service Representatives to join our growing Work-From-Home team. In this role, you’ll represent one of the most trusted airlines in the country by assisting customers with bookings, travel questions, flight changes, and general inquiries — all from the comfort of your home.
Key Responsibilities:
• Handle inbound customer service calls, chats, and emails with professionalism and empathy
• Assist passengers with flight bookings, cancellations, rescheduling, and travel policies
• Resolve customer complaints in a courteous and effective manner
• Provide accurate information about baggage policies, check-in, and airport services
• Document interactions and follow-up actions in internal systems
• Maintain up-to-date knowledge of airline protocols and promotions
• Uphold Southwest’s reputation for warmth, hospitality, and efficiency

Qualifications:
• High school diploma or GED required (college degree preferred)
• Prior experience in customer service, hospitality, or travel industries preferred
• Excellent verbal and written communication skills
• Tech-savvy and comfortable navigating multiple software platforms
• Ability to work flexible hours, including weekends and holidays
• Must have a quiet, distraction-free home office setup and reliable internet connection
• U.S. work authorization required

Benefits:
• Competitive hourly rate of $26
• Paid training and career development
• Travel perks and flight benefits for employees and eligible family
• Medical, dental, and vision insurance (based on eligibility)
• 401(k) with company match
• Supportive and inclusive company culture
• Opportunities for internal growth

Ready for takeoff? Apply now and start your career with Southwest Airlines from home!