Supervisor (Remote Call Center)

EOI Service is seeking a highly organized and motivated Supervisor for our Remote Call Center. In this role, you will oversee the day-to-day operations of a team of call center agents, ensuring that service standards and company goals are consistently met. You will play a key part in optimizing workflows, resolving customer concerns, and maintaining a positive team environment. We offer a supportive and flexible remote working environment where you can grow your leadership skills while contributing to the success of the team.

Responsibilities:
As a Supervisor, you will be responsible for managing and guiding the call center team to deliver high-quality customer service, monitoring performance, providing regular feedback, and ensuring adherence to company protocols. You will handle escalated customer issues, help implement new procedures, conduct training sessions, and prepare reports on team performance and goals.

Requirements:
To succeed in this role, you should have at least 2 years of experience in a call center environment, with a proven track record in team leadership and customer service excellence. Strong communication and problem-solving skills are essential. Experience with call center software, managing remote teams, and the ability to multitask in a fast-paced environment will set you apart.

Benefits:
• Competitive salary
• Paid time off (PTO)
• Professional development opportunities
• Flexible work schedule
• Health insurance coverage

Health Insurance:
We provide comprehensive health insurance plans to ensure the well-being of you and your family. This includes medical, dental, and vision coverage, as well as access to telemedicine services.

Why Join Us?
At EOI Service, we value the contributions of our team members and prioritize their growth and well-being. Joining us means becoming part of a dynamic, supportive company that fosters career development and work-life balance. We offer the flexibility of remote work while providing the structure and resources needed to thrive in your role.

How to Apply:
If you are a motivated and experienced leader who thrives in a remote work setting, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience to our hiring team. We are excited to review your application and discuss how you can contribute to the success of EOI Service.