Team Member, Customer Care – Part Time – Work At Home

Description:
• Answer incoming customer contacts (calls, chats, emails) in a professional manner
• Respond to customer inquiries through multiple channels
• Research and troubleshoot problems
• Provide customers with product and service information
• Identify and escalate priority issues
• Follow-up with customers
• Document customer contacts, as required

Requirements:
• 6+ months experience in a customer service-related role required
• Experience in an Omni Channel Contact Center environment preferred
• Previous Work at Home experience preferred
• Strong written and verbal communication skills
• Ability to interface effectively with individuals
• Maintain the customer’s perspective as a driving force
• Strong analytical, problem solving and creative thinking skills
• Ability to effectively prioritize workload in a fast paced environment
• Proficiency with relevant computer applications (e.g., Google Chrome, Oracle Service Cloud, Order Management System, Workday, Kronos)
• Ability to toggle multiple web browsers
• Bilingual (Spanish and English speaking) a plus

Benefits: