Tech Support Analyst

Job Summary

A company is looking for an Associate Tech Support Analyst who will provide technical support remotely.

Key Responsibilities

• Respond to time-sensitive support calls affecting patient care
• Document incidents and manage a ticket backlog of 20-30 cases
• Troubleshoot issues on production RIS and PACS radiology systems

Required Qualifications

• High School Diploma/GED or higher
• 1+ years of experience in an IT Help Desk role troubleshooting Windows Operating Systems
• 1+ years of customer service experience
• 1+ years of experience using SQL
• Ability to work an 8-hour shift Monday - Friday starting between 5am-9:30am PST