Technical Help Desk Representative

Job Summary

A company is looking for a Technical Help Desk 1.

Key Responsibilities

• Provide technical troubleshooting and support for customers
• Assist with product selection and warranty repair/replacement
• Contribute to a positive customer experience and ensure timely commitments are met

Required Qualifications

• Proven troubleshooting skills
• Experience in conflict resolution and effective problem-solving techniques
• Ability to work in a call center environment
• Experience in consumer technical support
• Ability to work remotely