Technical Specialist - job 5 of 8

About the position

As a Technical Specialist at Apple, you will play a crucial role in assisting customers with their Apple technology, ensuring they get the most out of their products. Your responsibilities will include providing support, sharing knowledge, and fostering strong relationships with customers, all while contributing to an inclusive and collaborative store environment.

Responsibilities
• Help new customers get started with their Apple products and provide ongoing support to existing customers.
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• Quickly assess customer situations and provide immediate solutions or refer them to appropriate team members.
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• Conduct personal training sessions for new customers on using Apple products effectively, including photo, video, and music projects.
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• Collaborate with the store team to maintain a high standard of customer care and satisfaction.
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• Foster an inclusive environment by respecting differences and promoting diversity within the team.

Requirements
• Ability to assess customers’ support needs and provide effective solutions or referrals.
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• Flexibility to rotate through different technical specialties and adapt to product changes.
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• Strong time management skills and the ability to make quick decisions under pressure.
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• Excellent customer focus and composure while troubleshooting issues.

Nice-to-haves
• Experience in customer service or technical support roles.
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• Familiarity with Apple products such as iPod, iPhone, and iPad.
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• Demonstrated commitment to inclusion and diversity in previous roles.

Benefits
• Comprehensive medical and dental coverage.
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• Retirement benefits including 401k options.
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• Discounted products and free services for employees.
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• Reimbursement for certain educational expenses, including tuition.
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• Opportunity to participate in employee stock programs and purchase Apple stock at a discount.