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Job details

Technical Support Analyst - job 3 of 11

Job Summary

A company is looking for a Technical Support Analyst to troubleshoot technical challenges for customers and partners.

Key Responsibilities
  • Provide exceptional customer support via various communication channels, addressing issues related to products and solutions
  • Identify, document, and resolve hardware and software issues while ensuring SLAs/KPIs are met
  • Collaborate with internal teams and report software bugs for future improvements
Required Qualifications
  • Bachelor's Degree or equivalent experience in a technology-related field, preferably Computer Science
  • Demonstrated success with root cause analysis and troubleshooting complex systems
  • Knowledge of internet-based systems and multiple operating systems
  • Willingness to learn new programming languages and adapt to changing technical environments
  • Experience working with CRM casing software is preferred

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
May 31, 2025

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