Technical Support Coordinator

Job Summary

A company is looking for an Audit Product Support Technical Coordinator.

Key Responsibilities

• Respond to support tickets and customer queries, including complex audit-based inquiries
• Maintain up-to-date product knowledge and manage Inflo Support resources
• Assist the Product Support Manager with team training, incident management, and reporting

Required Qualifications

• Background in SaaS or web applications
• Experience in developing and maintaining a knowledge base
• Previous experience in product support
• ITSM/ITIL/KCS certification or equivalent
• Experience in customer support or technical support roles, preferably in SaaS