Technical Support Engineer - job 2 of 9

Job Summary

A company is looking for a Technical Support Engineer who is passionate about customer experience and enjoys working with Python and SQL.

Key Responsibilities

• Become an expert on the AI platform and serve as the key point of contact for clients post-implementation
• Troubleshoot and resolve technical and business questions while meeting SLA's and quality goals
• Collaborate with product and engineering teams to report issues, prioritize fixes, and enhance the knowledge base

Required Qualifications

• 2-5 years of experience in a technical support role
• Strong understanding of databases, with familiarity in SQL and Elasticsearch
• Proficiency in Python, Bash, JavaScript, or other programming languages
• Experience utilizing and troubleshooting APIs
• Understanding of machine learning fundamentals