Technical Support Manager - job 1 of 2

Job Summary

A company is looking for a Manager of Technical Support.

Key Responsibilities

• Lead, develop, and coach a team of Technical Support Engineers (TSEs)
• Manage onboarding, mentoring, and ongoing development of team members
• Act as a liaison between Technical Support and cross-functional teams, including Engineering and Product

Required Qualifications

• 5+ years of experience as a team lead or manager in a technical support environment
• Bachelor's degree in Computer Science, Engineering, or related technical field
• Technical background in software, including handling escalations and mentoring teams
• 8+ years of experience in a technical, customer-facing role supporting enterprise SaaS products (preferred)
• Proficiency in using Salesforce, Jira, and other ticket/case management platforms (preferred)