Technical Support Specialist - job 5 of 10

Job Summary

A company is looking for a Technical Support Specialist to provide advanced technical assistance and support to customers.

Key Responsibilities

• Respond to customer inquiries and provide solutions while issues are being investigated
• Diagnose and troubleshoot software issues, documenting tickets and escalating as necessary
• Collaborate with internal teams to resolve technical problems and create technical documentation

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience
• 2+ years of experience in a technical support role at a software company
• Strong troubleshooting skills and familiarity with software development processes and technologies
• Experience with ticketing systems and support tools is a plus
• Experience with different HR systems and multi-product suites is preferred