Temporary* Customer Service Rep – Remote

Department and Name: SLS Billing & Client Services- Consolidated Lab
Physical Location: Norfolk, VA
Employment Status: Temporary
Shift: First (Days)
Posted Date: May 7, 2025

Sentara is hiring a TEMPORARY Customer Service Representative for the Laboratory Billing Services Department.
• Estimated 4-6 month temporary assignment.

Minimum Requirements:
• High School Diploma or equivalent
• One year of healthcare experience.
• Experience with medical insurance in a hospital or physician’s office setting, specifically Laboratory registration and insurance verification preferred
• EPIC EMR experience preferred
• Data entry skills
• Must be available for hire within two weeks

The position is located in Norfolk, VA or could be remote – work from home is available only in these states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington (state), West Virginia, Wisconsin, Wyoming

This is a Temp full-time day shift position Mon-Fri between the hours of 7:00am-6:30pm est.

Responsibilities:

Primarily responsible for data entry of Laboratory Requisitions, insurance verification, and medical record reconciliation.

Provide quality service and customer satisfaction through effective communication and education.

Responsible for all areas of customer service as it pertains to research and resolution of lab orders.

High volume of data entry within computerized EPIC EMR system.

Accountable for accurately and completely obtaining required information in the verification process, ensuring the correct patient and procedure requested, and diagnosis codes.

Responsible for order entry process, communications, guest relations, medical record maintenance/analysis, and various clerical duties within scope of role.

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.

Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!