Tier 1 Service Desk Analyst

Job Summary

A company is looking for a Tier 1 Service Desk Specialist.

Key Responsibilities

• Serve as the first point of contact for internal users experiencing technical issues
• Ensure timely resolution or escalation of incidents and service requests
• Provide high-quality support across various platforms and services

Required Qualifications

• 2-3 years of experience in a Tier 1 or Help Desk support role within an IT support environment
• Understanding of ITIL-based service delivery
• Hands-on experience with Microsoft Windows and Office 365 suite
• Basic knowledge of networking principles (DNS, DHCP, TCP/IP)
• A+ or ITIL Foundation certification is a plus