VA needed for Airbnb communication – Contract to Hire

?? About the Role

I?m looking for a kind, detail-oriented Virtual Assistant to help me manage a small, thoughtfully run Airbnb operation. The role includes guest communication, admin work, and weekly updates.

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?? Responsibilities

– Respond to guest inquiries/messages on Airbnb

– Send check-in/check-out messages using templates

– Monitor reviews and flag urgent issues

– Create or update message templates when needed

– Communicate with owner (me!) for weekly updates and follow-ups

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? What We?re Looking For

– Excellent English writing & communication skills

– Friendly, professional, and warm tone in messages

– Detail-oriented and organized

– Experience with Airbnb or guest support is a plus (but not required)

– Flexible availability ? our guests don?t always follow a set schedule, so it?s important that you?re okay being gently available across the day (US EST). You don?t need to sit at your computer all day ? just be responsive and proactive when messages come in.

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?? Ideal Personality

– Calm and proactive ? you think ahead, not just react

– Kind and thoughtful ? you care about people?s experience

– Honest and reliable ? you show up and follow through

– Someone who aligns with a peaceful, minimal, and healing aesthetic

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? Hours & Compensation

– 10?15 hours/week

– $6?7/hour to start (with raise after trial period)

– Flexible schedule but quick responses (within 1?2 hours during U.S. day)

– Monthly performance bonus for consistent 5-star reviews ?