Virtual Apron Support Specialist - job 1 of 2

Description:
• The Virtual Support Specialist is part of the Services Operations Selling Center Contact team.
• This role engages and supports both online customers and can interact virtually with our in-store customers.
• The specialist will assist customers with leveraging the online configurator tool and answering questions about order status.
• Responsible for qualifying new customers and may sell directly to customers as needed.
• Drive sales through consultative selling and contribute to personal and team sales goals.
• Follow-up with vendors and stores on customer projects to help expedite and communicate timelines.
• Most of the time is spent sitting in a comfortable position with infrequent unpleasant conditions.

Requirements:
• Must be 18 years of age or older
• Must be legally permitted to work in the United States
• Working knowledge of Microsoft Office Suite
• Excellent written and verbal communication skills
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Consultative Selling Experience
• Passion for providing excellent customer service to meet their needs
• 3+ years Design and Retail, Specialty Retail, Outside Sales or Trade Experience
• Advanced knowledge of door and window design and installation
• Ability to perform responsibilities of the role with minimal supervision

Benefits: