Work from Home Client Service Representative

Job Overview

We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to clients in a fast-paced environment.

Responsibilities
? Manage customer inquiries via phone, email, and chat
? Analyze customer needs and offer solutions
? Utilize Salesforce to track customer interactions and provide efficient responses
? Communicate effectively with customers to ensure satisfaction
? Assist in marketing initiatives to promote products and services
? Collaborate with the sales team on account management strategies
? Maintain strong customer relationships through effective communication
? Familiarity with SaaS products and services

Qualifications
? Previous experience in customer service or related field preferred
? Knowledge of financial services industry is a plus
? Strong project management skills
? Ability to analyze data and make informed decisions
? Proficiency in Salesforce or similar CRM software
? Excellent communication and interpersonal skills
? Ability to work well in a team environment

If you are passionate about delivering top-notch customer service and possess the skills mentioned above, we encourage you to apply for this exciting opportunity as a Customer Service Representative.

Job Type: Full-time

Pay: $73,089.00 – $88,109.00 per year

Benefits:
? Flexible schedule
? Professional development assistance

Schedule:
? Monday to Friday

Work Location: Remote