Call Centre Agent

Call Centre Agent

Location: Remote

Job Overview

Remote Recruitment is on the lookout for a charismatic and skilled Call Centre Agent to join our growing team. In this role, you will be responsible for managing inbound and outbound calls, addressing customer inquiries, providing information about our services, and resolving any issues that may arise. Your role is crucial in delivering an outstanding customer experience and ensuring customer satisfaction.

If you have excellent communication skills, thrive in a fast-paced environment, and have a strong desire to assist others, we encourage you to apply!

Key Responsibilities

• Manage a high volume of incoming and outgoing calls professionally and efficiently.
• Provide accurate information about products and services to customers.
• Assist customers in resolving issues and answering inquiries.
• Document calls and customer interactions meticulously in the CRM system.
• Follow up with customers to ensure their issues are addressed and resolved.
• Identify opportunities to upsell and cross-sell products or services.
• Collaborate with team members to enhance the overall customer service experience.

Requirements

• Previous experience as a Call Centre Agent or in a similar customer service role.
• Excellent verbal communication skills and active listening abilities.
• Strong problem-solving skills and the ability to think on your feet.
• Familiarity with call center software and CRM tools.
• Resilience and the ability to handle challenging customer interactions with professionalism.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent; a degree in a related field is a plus.
• Flexibility to work various shifts as needed.

• Work From Home
• Training & Development