Healthcare Customer Service Representative

Job Title: Healthcare Customer Service Representative

Job type: Fully-Remote, 9am - 5pm EST (Monday - Friday)

We are looking for a Healthcare Customer Service Representative to handle incoming calls, manage emails, and assist with various administrative tasks. The ideal candidate should have strong communication skills, a customer-focused approach, and the ability to handle sensitive patient information with professionalism and confidentiality.

Responsibilities:

• Answer and manage incoming customer and patient inquiries via phone and email.
• Assist patients with billing questions, insurance claims, and payment processing.
• Schedule appointments and verify patient information as needed.
• Maintain accurate records of customer interactions in the system.
• Collaborate with billing and administrative teams to resolve customer concerns.
• Ensure compliance with HIPAA and other healthcare regulations.
• Perform other administrative tasks as assigned.

• Previous experience in customer service within a healthcare or medical billing setting is preferred.
• Strong verbal and written communication skills.
• Knowledge of medical billing, insurance claims, and healthcare terminology is a plus.
• Ability to handle confidential patient information with discretion.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and healthcare management software.
• Excellent problem-solving and multitasking skills.

• Weekly Pay
• Work From Home
• Easy Hiring Process