Secretary- ABA (RVA)

 Job Title: Scheduling and Care Coordination Specialist

Job Type: Full-Time (Remote )
Schedule: Monday to Friday 9:00 AM – 3:00 PM EST
Experience Required: Minimum 4 years
Gender: Open to all

Job Overview:

We are seeking a highly organized and detail-oriented Scheduling and Care Coordination Specialist to support the efficient scheduling of clinicians and clients, coordinate care services, manage communications, oversee receptionist duties, and assist in front-end billing activities. This role is critical for ensuring a seamless experience for our clients and clinical staff.

Key Responsibilities:

Scheduling Management:

• Develop, maintain, and optimize clinicians’ and clients’ schedules.
• Ensure appropriate client ratios are maintained.
• Serve as the primary point of contact for scheduling inquiries from clients and staff.

Assessments Coordination:

• Schedule timely assessments and reassessments for clients.

Care Coordination:

• Coordinate services across multiple disciplines.
• Arrange for substitute clinicians when needed.

Communication:

• Respond professionally and promptly to incoming calls and inquiries.
• Maintain ongoing communication via email and phone with families, clients, and staff.

Record Management:

• Maintain, audit, and update client records to ensure accuracy and compliance.

Reception Oversight:

• Oversee receptionist duties, including managing incoming calls, scheduling appointments, and handling client inquiries.

Front-End Billing Support:

• Verify client benefits, track ongoing eligibility, and manage updates regarding insurance coverage.
• Manage client payment collections.
• Handle authorization management, including tracking and maintaining all necessary authorizations.

Tools/Software Used:

• Google Drive
• Monday.com
• CentralReach (Electronic Health Record System - EHR)
• Microsoft Excel (basic proficiency)
• Phone and Email communication systems

• Minimum of 4 years of experience in scheduling, care coordination, administrative support, or a similar role.
• Strong organizational, communication, and multitasking skills.
• Familiarity with scheduling platforms, EHR systems, and front-end billing processes is preferred.
• Proficient in Microsoft Excel and Google Drive applications.
• Ability to handle sensitive information confidentially and professionally.
• Expertise in CentralReach