Customer Relations Specialist

Customer Relations Specialist

Renewal by Andersen - Carmel, IN

Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners.

As a Customer Relations Specialist, you will be tasked with giving every customer a great experience. We are looking for someone with exceptional customer service, de-escalation, and multi-tasking skills that thrives in a fast-paced environment to manage project communication with our customers.

Primary Responsibilities:

- Lead conversations with customers and set expectations about the installation process.

- Manage and maintain project scheduling with customers when their product has been ordered.

- Confirm scheduling timelines with customers.

- Follow up with customers before and after installation to answer questions or resolve customer concerns.

- Generate NPS (Net Promoter Score) and maintain metrics.

Qualifications:

- Strong skill set in Microsoft Excel, Word, and Outlook (required)

- Experience in customer service and solving customer issues (required)

- Minimum 2 years of experience in an office and customer service environment

- CRM/Salesforce experience is a plus

- Problem solving and experience in a fast-paced environment

Compensation and Benefits:

- $21/hour

- Full insurance package, including medical, dental, vision, and life

- 401(K) with company match

- Student Loan Repayment Program and Student Tuition Reimbursement

- Employee perks discount program

- PTO, paid holidays, and floating holidays!

Schedule:

- Onsite in our Carmel office

- Monday-Friday; 8:00am-4:30pm

DISCLAIMER:  The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.  It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. 

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