Senior Claims Counsel

About Us

At Resilience, we’re creating a new category that integrates cybersecurity, cyber insurance, and cyber risk management.

Founded in 2016 by experts from across the highest tiers of the US military and intelligence communities – and built by prominent leaders and innovators from the insurance, technology, and cybersecurity industries – Resilience is rewriting the rules of how cyber risk is assessed, measured, and managed. Our integrated cyber risk solutions connect risk quantification software, cybersecurity experts, and A+ rated cyber insurance, all purpose-built for middle and large organizations. 

Guided strongly by our mission and four core values - transparency, excellence, grit, and humility, our culture uniquely blends many different backgrounds, experiences, and skills from across industries and geographies - all focused on helping our clients and partners stay ahead of the bad guys. We are a cybersecurity company, a Cyber and Tech E&O-focused MGA, a fintech startup, and a data science powerhouse, all purposefully built into one. 

Resilience is proud to be backed by leading technology investment firms, including General Catalyst, Lightspeed Venture Partners, Intact Ventures, Founders Fund, CRV, and Shield Capital. With headquarters in San Francisco, Resilience’s team is globally dispersed, with offices in New York, Chicago, Baltimore, Los Angeles, Toronto, and London. Resilience offers insurance coverage through its licensed and appointed insurance agents and security services through its expert security team.  

Resilience is looking for talented lawyers who are passionate about building a holistic cyber risk management model, combining security and insurance into a single offering. Resilience is seeking a highly-motivated cyber insurance or privacy attorney to join its global Claims and Incident Management team. Reporting to the Head of Claims, North America, this individual should have significant experience handling cyber claims and/or fluency with the incident response process. Further insurance experience in first-party as well as third-party claims and coverage, particularly Tech E&O, is a plus. The successful candidate will collaborate with highly skilled team members across the organization to provide the Resilience Solution to our customers.

• Act as a member of the Resilience Claims' internal emergency response team.
• Efficiently conduct investigations, negotiations, and oversee the management of cyber and Technology Errors & Omissions claims.
• Apply expertise in insurance contracts, claims investigations, and vendor management to recommend appropriate claim reserves.
• Evaluate primary and excess coverage, determine coverage, and prepare coverage-related communications.
• Work in collaboration with Resilience's security and technology teams to offer policyholders preventative services, incident response, and enhance customer interaction.
• Oversee the management of external privacy or defense counsel and other service providers during incidents, focusing on reducing losses.
• Manage litigation and related expenses.
• Ensure clear communication with various stakeholders, including insureds, brokers, vendors, underwriters, and other internal departments.
• Keep claims files meticulously documented and accurate.
• Coordinate with the underwriting team and utilize data/analytics to refine our risk selection approach, aiming to attract and retain quality business. 

• 8+ years of experience as a cyber insurance expert with a demonstrated ability to handle increasingly complex cases.
• Prior experience with cyber claims handling, claims advocacy / cyber insurance coverage, a plus.
• Expertise in handling third-party claims, especially in Technology Errors & Omissions.
• Established connections within the cyber broking community, incident response, cybersecurity, and law firms.
• Familiarity with Canadian market experience, a plus. 
• Juris Doctor (JD) degree from an accredited law school.

What Resilience Offers You

Innovative company culture

Flexible work schedules

Family paid leave

Paid healthcare for employees

401k

Professional development & career advancements

Flexible paid time off

Employee referral bonus

Accommodations and Accessibility

We want to ensure you're able to perform as well as possible in your interview. As part of that, if you have any accessibility-related needs to ensure a comfortable visit, please let us know. We'll do our best to provide reasonable accommodations to suit your working style during your interview and if you join our team.

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Human Resources team at recruiter@arceo.ai.

Beware of Job Scams

Resilience is excited to welcome talented individuals to explore career opportunities with us. However, we urge you to stay vigilant against recruitment scams where fraudsters may impersonate our company. We will never ask for payments, conduct interviews via chat rooms, or contact candidates from personal email accounts. All job applications must be submitted through our official platform at lever.co, and interviews will only take place via approved Resilience accounts. If you receive suspicious outreach or have concerns, please contact us directly at recruiter@arceo.ai to verify authenticity. Thank you for helping us maintain a safe and secure recruitment process.