Fleet Coordinator

Who We Are:

Ride Health addresses the transportation barriers that keep our most vulnerable populations from accessing health care. Ride Health partners with healthcare organizations and transportation providers to strengthen enterprise transportation programs and drive intelligent transitions of care. We blend technology and data with a human approach to break down access barriers and solve some of the biggest transportation challenges that care coordinators, providers, and payers face. Our platform maps out each patient’s unique needs and preferences for the best ride experience across clinical and social needs, ensuring greater access, improved efficiencies, lower costs, and better outcomes.

Who We’re Hiring:

As a Fleet Coordinator, you will be a core member of the Ride Health Fleet Management team.  Through successfully managing relationships with our partnered healthcare clients, and their contracted non-emergency medical transportation (NEMT) providers, you will have an immediate impact on the availability of healthcare services for older adults and people with disabilities.  As you collaborate with key stakeholders to meet client and internal requirements, policies, and procedures, you will be providing these vulnerable populations with the freedom and convenience of reliable, safe transportation.  Success in this position will require exceptional communication skills, attention to detail, creative problem solving, time management, and proficiency working with various computer applications.

Responsibilities:

• Candidates for this position must be located in the California Central Valley area or willing to commute daily to that region.
• Monitor transportation provider performance to ensure safety, reliability and effective transportation that is in compliance with client contracts and Ride Health standards.
• Conduct appropriate vendor review to monitor operational expectations.
• Field responsibilities include transportation provider relationship management at the client’s office and program locations, as well as onsite emergency incident presence.
• Maintain departmental compliance with company policies, recordkeeping, and procedures.  Ensure departmental adherence to applicable laws and regulations (federal, state, local, and DOT).
• Collaborate with other managers and staff members to formulate and implement policies, procedures, goals, and objectives; this includes extensive collaboration with the Ride Operations dispatch and scheduling teams.
• Communicate to key stakeholders all pertinent information captured after all site visits, conference calls, work groups, and team meetings.
• Monitor operations to ensure that partner NEMT providers comply with administrative policies and procedures, safety rules, and government regulations.
• Conduct transportation provider information sessions to educate vendors regarding driver and attendant responsibilities, proper procedures related to behavior management, passenger sensitivity, safety, and quality service delivery.
• Conduct visits to transportation provider and client sites as needed.

• Bachelor’s degree in related field preferred or relevant work experience.
• 5 years of transportation-related management experience.
• Demonstrated competency in DOT, local, state, and federal rules, guidelines, and regulations related to transportation, NEMT, and PACE programs.
• Working knowledge of GPS-enabled fleets.
• Ability to multitask; excellent time management and communication skills.
• Ability to solve problems and make decisions.
• Basic computer literacy, including familiarity with common software applications and online tools

• Competitive compensation $70,000 - $80,000 annual salary, plus a rich benefits offering
• Career advancement opportunities
• Paid Time Off
• Medical, Dental, and Vision insurance - Employee coverage 100% company paid! Multiple great coverage options offered for employees and dependents with generous company contribution and quick eligibility
• TalkSpace, Healthy Advocate EAP, Teladoc, One Medical, KindBody - all company provided
• Life insurance, short-term disability, long-term disability - all paid for by Ride Health
• 401k retirement savings plan with 4% fully vested employer match right out of the gate
• Fully paid parental leave after six months

• And we're always looking to add more

PLEASE NOTE: Because of healthcare privacy regulations, candidates must reside in the United States to perform this job. Candidates must be permanently authorized to work in the United States. We are unable to provide sponsorship at this time.

Ride Health complies with regulations to verify employment eligibility through E-Verify. All recruitment and hiring communications from Ride Health will be conducted via a valid ‘@ridehealth.com’ email address. Please disregard any messages from other domains as they are unauthorized and not affiliated with Ride Health. Ride Health is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Ride Health is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Ride Health are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Ride Health will not tolerate discrimination or harassment based on any of these characteristics and strictly complies with the Civil Rights Act Title VI and Title VII Civil Rights Requirements.