Customer Success Team Lead - EU

👫 Who are we looking for? A customer-centric professional with a background in Performance Marketing who wants to progress in their career by taking on this team leadership role facing the biggest Retail and e-commerce clients across the EU region.

🌍 Where? Czechia, or remote in the UK. We are headquartered in Brno, Czechia. 

🗓️ When? June 2025

📝 How? Full-time employment for an indefinite period.


ABOUT THE ROLE

• As a Customer Success Team Leader your goal will be to make sure our clients are seeing the value by highlighting our contributions and our positive impact on their business while preventing churn.
• You would be representing ROI Hunter, a SAAS Martech company with clients that are big ecommerce businesses like Adidas or Marks & Spencer.
• You will be leading a team of 4 Customer Success Managers that covers onboarding, auditing, strategic consulting and supporting to optimise campaigns of clients across Europe portfolio.
• You will be managing a portfolio of clients, identifying and helping to resolve their challenges and providing support to the rest of the team.
• You will support the team to conduct impactful Quarterly Business Reviews for the clients, by providing feedback, training and making sure the client is able to see the value.
• You will be driving opportunities for team growth & development in addition to overseeing other related activities expected in your leadership role. 
  
  
  ABOUT YOU
  

• First of all, you should like a fast-paced environment where no two days are the same. 
• You already have a proven track of experience as a Customer Success or Account Manager (direct responsibility for a B2B client portfolio) within the Performance Marketing environment, ideally from a MarTech/AdTech or a SAAS company. 
• Marketing Technology is your passion and you have at least some knowledge about Google and Meta Ads (or you already are an expert 💙).
• Business acumen and data analytics comes second nature to you.
• You possess a well-demonstrated skillset in team management and consider yourself an empathetic and goal oriented leader. 
• The company culture is important for you. You want to be surrounded by smart and friendly people who enjoy working together in a challenging, but supportive environment.
• Professional level of English is needed, other languages are welcome.
• You are based in the UK or Czechia looking for a hybrid or remote setup depending on your location.
• You are open to occasional travels to meet our clients personally for regular business reviews.

WHAT IT'S LIKE TO WORK IN CUSTOMER SUCCESS TEAM

You will be managing the EU CSM team counting 4 people while working alongside your great colleagues responsible for LATAM and MEAA regions.
You would join a team that works well together, inspires each other and always looks for ways to make work as efficient and enjoyable as possible. We are always pusing in the same direction.
You will be reporting to our VP of Customer Success Shelly and you will be working closely with other talented experts like Mariam, Vitória, or the rest of our superstars across the team and the company.

PERKS AND BENEFITS

💸 Quarterly performance bonus (or commission)

🌴 25 days of holiday 

🤒 3 paid sick days per year

🏠 Work from home allowance

😋 Meal allowance (previously meal vouchers)

🧗🏻 Multisport card (Brno, Prague) 

💆 Free massage or physiotherapy appointment once per month (Brno, Prague)

👩🏻‍🏫 Education budget for your development

🥂 Company and team events (online & offline)

…but we still believe the most important thing is the culture we create and live every day. So, what's it like to work with us?


WE CARE ABOUT

📈 AUTONOMY AND FLEXIBILITY – We trust each other. Impact and delivered outcomes are more important than spending the whole day in the office with poor results. We can choose the approach and solutions to our work tasks as long as we can deliver the outcomes. To achieve that, we all must be accountable, self-driven and proactive.

📘 LEARNING TOGETHER AND OUR GROWTH – we won't go far if we hide our findings or hoard our knowledge. It’s all about collaboration and discussions. We love feedback. We support each other, as well as our personal development and education based on our job needs.

💡 OPENNESS –Questions? Assumptions? Feel free to ask & be prepared for honest answers.

👐 EACH OTHER – You’ve seen the perks and benefits. But there are times in life when all that matters is just the right person next to you who genuinely cares and is ready to listen over a cup of coffee. And that is what we cherish the most about Hunters.


YOUR HIRING JOURNEY WITH US

1. Complete a short questionnaire 

2. Talk to our Recruiter at a short online meeting to understand the role and share your story

3. Interview with your potential colleague Vitoria and the recruiter   

4. Discover more about the role by completing a practical task in your own time

5. Show your skills during the final presentation to your future leader and our other experts

6. Get the job offer


WHO WE ARE

📌 Start-up originally from Brno, CZ, but now operating worldwide. Helping companies through our Product Performance Management platform with scaling their digital promotions and commercial activities. Being really good at that - influencing every 43rd online purchase worldwide, working with major retailers like Adidas, Boohoo, M&S, River Island, and Farfetch. Learn more in this video.

📌 Official partner for the big players - Meta Business & Instagram, Google and Snapchat.

📌Proud employer of over 90 Hunters around 4 continents, 20 nationalities on board.

Do you like what you’ve seen? Apply now & let's learn more about each other! 

In the meantime, you can get to know us better on our Linkedin and Instagram. 💜