Technical Services & Development Engineer

mParticle by Rokt is widely recognized as one of the leading customer data platforms, serving hundreds of global brands and helping them turn data to insights and insights to action. Built on top of end-to-end streaming architecture, we are committed to empowering businesses to deliver personalized and engaging experiences to their customers across all screens and devices. We believe that the opportunity to help teams activate insights from their customer data to deliver more relevant and adaptive experiences is more important than ever. In January 2025 mParticle merged with Rokt and became mParticle by Rokt. Together, our AI and ML-powered Rokt Brain and ecommerce Rokt Network will power more than 6.5 billion transactions, connecting 400 million customers across the world’s leading companies.

We are Rokt, a hyper-growth ecommerce leader. Rokt is the global leader in ecommerce, unlocking real-time relevance in the moment that matters most. Rokt’s AI Brain and ecommerce Network powers billions of transactions connecting hundreds of millions of customers, and is trusted to do this by the world’s leading companies.

We are a team of builders helping smart businesses find innovative ways to meet customer needs and generate incremental revenue. Leading companies drive 10-50% of additional revenue—and often all their profits—from the extra products or services they sell. This economic edge unleashes a world of possibilities for growth and innovation.

At Rokt, we practice transparency in career paths and compensation. At Rokt, we believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.

We are looking for a Technical Services & Development Engineer

Target total compensation ranges from $131,000 - $158,000, including a fixed annual salary of $107,500 - $135,000, an employee equity plan grant, and world-class benefits. 

Equity grants are issued in good faith, subject to company policies, board approval, and individual eligibility.

As a Technical Services & Development Engineer, you will play a hybrid role, splitting your time between resolving support tickets and writing code to enhance mParticle’s platform. You will work closely with Customer Success, Engineering, and Solutions Consulting teams to provide world-class support while also contributing directly to the mParticle codebase.

You will support developer teams as they implement mParticle’s Android, Apple (Apple TV & iOS), and JavaScript SDKs, while also working with our platform’s APIs and key components such as Audiences, IDSync, and Profile API. Your responsibilities will include troubleshooting technical issues, fixing bugs, implementing features, and helping improve product stability and performance.

This is a hands-on technical role where your contributions will have a high impact—both in customer-facing interactions and in product development. Your work will be meaningful, directly shaping customer experience, platform reliability, and feature innovation.

If this sounds like the right fit for you, read on to learn more about the role.

About the role: 

• Contribute to mParticle’s codebase by fixing bugs, implementing feature enhancements, and collaborating closely with Engineering while following best development practices.
• Write clean, well-documented code and actively participate in code reviews to ensure high-quality solutions and maintain coding standards.
• Provide exceptional technical support to mParticle customers by troubleshooting and resolving issues related to SDKs, APIs, and platform features, while collaborating with Customer Success and Solutions teams.
• Diagnose and resolve complex technical problems proactively, escalating to Engineering when necessary and providing detailed information to facilitate efficient resolution.
• Enhance mParticle products by identifying and reporting bugs, suggesting feature improvements, and documenting customer feedback to drive product innovation.
• Develop and maintain internal resources, including internal tooling, Standard Operating Procedures (SOPs), and Knowledge Base articles, to improve team efficiency and customer support.

About you:

• 4-year undergraduate degree in Computer Science/Engineering or a related technical discipline (Bootcamp graduate, internship, or Co-Op).
• 2+ years of experience in a software development or 3-4 technical support role where you have written high-quality code.
• Has familiarity with a strongly typed language (e.g., C# or Java), frontend SPA frameworks (e.g., React, Vue.js, or Angular), REST APIs, and SQL-like languages.
• Has experience with mobile SDKs and APIs.
• Demonstrates strong problem-solving and analytical skills.
• Is a highly motivated self-starter with excellent communication and interpersonal skills.
• Strong problem-solving skills and the ability to handle complex, multi-faceted issues.
• Ability to quickly learn new technologies, quickly grasping the basics and keeping the skills up-to-date.
• Good communication skills in English, both written and verbal.
• Willingness to participate in on-call rotations.

Ideal candidate:

• Has a customer service mindset with a focus on delivering exceptional support.
• Is able to prioritize work effectively, deal with escalations and work in a fast-paced environment.
• Collaborates, contributes and cooperates with their team and the wider business to drive good outcomes.
• Has experience writing production-level code in multiple languages.
• Is knowledgeable about the SDLC.

About Rokt’stars:

As a mission-driven, hyper-growth community of curious explorers, our ambition is to unlock real-time relevancy in ecommerce and beyond. Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks, or challenge the status quo; in doing so we either win or learn. We work together as one aligned team, never letting egos get in the way of brilliant ideas. We value diversity, transparency, and smart humble people who enjoy building a disruptive business together. We pride ourselves on being a force for good as we make the world better. 

About The Benefits:

We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it:

• All employees have access to our LevelUp! program, providing opportunities for coaching, courses, and training to support career growth and development.
• Become a shareholder. Every Rokt’star gets equity in the company
• Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us! 
• Access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance!
• Dog-friendly office
• Extra leave (bonus annual leave, sabbatical leave etc.) 
• Work with the greatest talent in town
• See the world! We have offices in New York, Seattle, Sydney, Tokyo and London

We believe we’re better together. We love spending time together and are in the office most days (teams are in the office 4 days per week). We also get that you need to balance your life and your commitments so you have the flexibility to manage your own hours and can spend up to a week of every quarter working from anywhere.

We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like a role you’d enjoy, apply here, and you’ll hear from our recruiting team