Field Service Representative

Roofco, Inc is currently seeking experienced Field Services Representative's (FSR)/field Services Engineer (FSE) to provide their technical expertise in RF systems to produce solutions for a small team in the design, development, integration, documentation, and test of operational prototypes ultimately transitioning these into production. We are looking for 8 FSR's.

Responsibilities

• They collaborate with customers, sales representatives, team members and third-party partners to install, inspect, troubleshoot, repair, and maintain equipment in a variety of dynamic environments

• Coach and mentor other Field Service Reps where necessary to give technical advice and support, check the quality of their work and help to diagnose and solve problems

• Carry out service or support work in line with standard procedures or practices, working outside of these boundaries as required

• Develop innovative solutions to more complex technical problems that arise during start-up

• Research, evaluate, and recommend new products or equipment upgrades that will meet customer needs

• Monitor and resolve recurring complex problems to ensure customer satisfaction

• Leadership skills necessary to mentor and support team members in the field
• Customer engagement skills required to support the Power Services Manager in key interactions with customers
• Exhibited leadership skills among peer group(s)
• Demonstrated competency & high level of understanding of system electronics, MSDOS, and Linux.
• Demonstrated knowledge of basic distribution protective relay testing, hi-pot testing, and breaker function testing
• Demonstrated report and project summary writing skills
• Excellent customer relations, listening, and organizational skills.
• Attendance and Punctuality are essential functions of the position.

• This opportunity is a home-based flexible work schedule with 40-hour guarantee (+Overtime)
• Within your first 90 days, you’ll experience a unique, team-oriented welcome with 2 weeks of in-person training in our brand-new state-of-the-art training facility in Midlothian, TX with all expenses paid
• Schneider Electric offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more