Global IT Service Delivery Manager – Applications and Core Services

The Global IT Service Delivery Manager plays a pivotal role in ensuring the seamless operation of our organisation's IT applications worldwide.

Your primary responsibility will be to lead and develop a small yet high-performing team that provides efficient and effective second-line support to internal stakeholders. This role involves managing day-to-day operations while strategically enhancing technical and functional skills, mitigating risks associated with single points of failure, and driving continuous improvement within the support teams. Additionally, you will be responsible for defining, monitoring, and optimizing services and service level agreements (SLAs), as well as spearheading continuous service improvement initiatives!

This role will suit an experienced people leader looking to join an organisation that will allow them the opportunity to influence change and bring about process improvement.

• Proven experience in leading and developing global IT support teams
• In-depth knowledge of IT application landscape, including D365
• Experience in identifying and mitigating risks associated with IT systems and support services
• Strong documentation skills for procedures, processes, and incident reports
• Proven ability to analyse complex issues, troubleshoot problems, and implement effective solutions

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.

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