CI Specialist 3

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Apply excellent functional knowledge of process improvement methodology and practice to lead and facilitate Continuous Improvement activities in the location targeted at cost reduction, productivity and process optimization, and/or quality performance achievement. Evaluate process improvement opportunities, define process metrics, and develop improvement plans. Coordinate with other departments to identify and prioritize process improvements to achieve operational excellence.

• Gathers, analyzes and interprets data. Analyzes trends or variations in order to define problems.
• Prepares reports, charts, tables and other visual aids to summarize operations and highlight findings.
• Review for accuracy to Standards and process document changes, additions and deletions according to Document and Data Control Standard Practice.
• Ensure conformance with overall company standards relating to documentation and record systems.
• Identify current procedural documents, obsolete documentation and practices not documented. Assign re-write to documents as appropriate.
• In applicable locations, maintain all documentation needed to satisfy ISO standards including quality records, training records, non-conformance/corrective action records and internal audit records.
• Monitor compliance to Non-conformance and Corrective Action Standard Practice to ensure effectiveness of process.
• Assist in planning and preparing quality, ISO, procedural and process training by coordinating or performing training with appropriate parties.
• Assist in the creation of presentations and training sessions for continuous improvement.
• Participates in and leads improvement projects as required.
• Performs other related duties and participates in special projects as assigned.

• Able to apply broad work experience and knowledge when analyzing complex problems. Must be able consistently identify critical elements, variables and alternatives to develop solutions. Must be able to organize/prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions. Able to communicate clearly and courteously with those who need to know of decisions/actions/problems. Able to apply excellent business acumen and collaborative skills when resolving problems.
• Able to apply excellent functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments. Able to apply expertise in all the tools or applications used to complete work assignments. Able to mentor junior level team members in the use of tools and/or systems in the position.
• Requires excellent communication skills with ability to state messages in a clear manner by using language that is easy for others to understand. Able to explain programs policies and procedures in language that is understood by others. .
• Must be able to modify communication style both formal and informal to match the appropriate level of the audience targeted. Requires strong understanding of the impact of a message on the organization or customer. Able to write with the clarity and precision necessary for the work being performed.
• Demonstrated leadership, facilitation, coaching and organization skills. Knowledge of document control procedures (RRD Compliance Management Training preferred).
• Prior printing industry experience strongly preferred.

RRD's current salary range for this role is $72,700 to $114,800/ year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans