Ambassador Associate (US)

**Multiple Headcount**

Closing date: 17th January

We're putting together a talented team to build the #1 training platform for Runners

We help everyday runners become outstanding by providing world-class training, coaching and community for everyone, whether you're improving your 5k time or training for your first marathon. To date we have built iOS, Android and Apple watch apps that help people achieve their goals by coaching them through the full journey and syncing to their favourite fitness devices.

We’re growing extremely fast and in November 2023 closed a new £5M funding round led by JamJar with participation from Eka Ventures, Venrex and Creator Ventures. And in 2024, we were selected by Apple as one of three global finalists for the 2024 iPhone App of the Year reflecting the innovation and impact of what we’ve built.

We want to grow as fast as we can into the future and are looking for individuals who will help us get there. For more about our background and growth check out our Careers Page!

We’re now looking ahead to the future and the people who want to help us build and scale Runna. Our aim is to reach millions of subscribers in the next 5 years and be the go-to training platform for any runner. Now is a magical time to join, we're still small, and everyone makes a foundational difference.

We're building out a team in the United States to help drive Runna forward, leveraging exciting ambassador partnerships to propel us to new heights. Join us and be part of a passionate team dedicated to empowering runners everywhere.

Who we’re looking for

We’re looking for two exceptional, proactive, passionate and driven individuals who are ready to roll up their sleeves and help us grow our brand presence in the United States!

This position will sit across multiple disciplines with a high-level goal of driving Runna forward in the United States. You will have a strong focus on ambassadors – ensuring our they LOVE working with Runna and that our channel is driving amazing results. You’ll also work to support our incredible events to ensure our subscribers in the US love everything about us.

If you’re at the start of your career, hungry to get stuck in, have fun and dive into the world of brand activation then we want to hear from you!

As an Ambassador Associate, your role will include:

1. Sourcing and Supporting US Ambassadors (90%):
1. Sourcing new US ambassadors: Working closely with Shamy (US Ambassador Lead) and Juliette (US Ambassador Associate) to source and support new US ambassadors.
2. Managing existing US ambassadors: Working closely with Shamy (US Ambassador Lead), Juliette (US Ambassador Associate) and the rest of the ambassador team to support US ambassadors. You’ll be responsible for ensuring they LOVE working with us (including onboarding experience, engagement with races and events, product + training expertise and content inspiration)
2. Organizing and Hosting Event Activations (10%): Supporting our Lou (US GM) and the events, partnerships and ambassador teams to host flagship race weekend activations and ambassador race trips (e.g. NYC Marathon weekend).

Where this role could take you:

The Ambassador Associate role is a brilliant entry-level opportunity to learn about ambassador management, as well as events and partnerships. Your career can evolve in multiple directions across the business side of our organization. As one of the first roles in the US, it holds the potential to grow in any number of different directions. Join us and be part of a passionate team dedicated to empowering runners everywhere.

Requirements

If you don’t quite meet all of the below skills, we’d still love to hear from you as we might be able to tweak the role slightly or offer you a position better suited for you. You can apply directly below or contact us if you’re still unsure.

A degree isn’t required for this role, but if you don’t have a degree, we do want to see some experience for this role such as personal projects, internships, or other work experience.

About you:

• You’re a “doer”; not just a “thinker”. You’re hands-on and want to roll up your sleeves / get stuck in (you have a real ‘go get it’ attitude).
• You’re organized, efficient and can execute at pace. You can manage lots of spinning plates and prioritize effectively.
• You care about the small things and have high attention to detail.
• You have excellent written and verbal communication skills.
• You’re a fast learner, see feedback as a gift and constantly think about how you can improve.
• You’re fun, personable and love running!
• You're passionate about the running creator space and already have a few ideas of who could make a great Runna ambassador!
• You’re Boston-based (or able to work in person 2+ days per week), and you’re happy to travel to New York semi-regularly to meet our ambassadors.

Interview process

Our aim is to keep the interview process as straightforward and enjoyable as possible, and will consist of the following stages:

1. Kick off! (Please apply now via Workable)
2. Introductory chat with Maddie, Ambassador Manager (30-minute video call)
3. Take Home Task (~60 minutes)
4. Interview with Shamy, US Ambassador Lead and Millie, UK Ambassador Lead (60 minutes video call)
5. Office visit (in-person ~1hr 30mins) 2x 30min chats with Lou (US GM) and Caitlin (Head of Ambassadors) and then meet the rest of the Boston team

Once the process is finished, we promise to let you know our decision as soon as possible.

Benefits

We offer a salary of $60,000 - $65,000 (depending on experience), plus equity in the form of Runna stock options.

We'll be growing our package of benefits over time. We currently offer:

• Flexible working (we typically work 2-3 days in our office in Harvard Square)
• Salary reviews every 6 months or whenever we raise more investment
• 25 days of holiday plus bank holidays
• A workplace pension scheme
• A brand new Macbook, a running watch of your choice, and anything else you need to do your best work
• Private health insurance
• Enhanced family care policy (3 months fully paid leave when a new Runna joins the family, fertility support & other benefits)
• An hour slot each week (during work time) to do a Runna workout