Senior Client Success Manager

Who We Are

RYNO Strategic Solutions is an innovative, full-service digital marketing company with 350+ RYNOs offering exceptional internet marketing services since 2008. We stay ahead of our competition with top-notch proprietary strategies, tracking, and reporting. Due to our total transparency, our customers always know exactly what they receive through their marketing efforts with us. We are dedicated to helping Home Service companies find their customers online by utilizing the most cost-effective desktop and mobile strategies.

Our Mission

Connecting people to local businesses that improve the quality of their lives.

Our Values

• We prioritize INTEGRITY and transparency in every interaction, building trust and delivering lasting value.
• We aim for EXCELLENCE in everything we do, ensuring exceptional outcomes for clients and continuous growth for our team.
• We take ACCOUNTABILITY for our successes and failures, fostering a culture of trust and collaboration to deliver impactful results.
• We think differently, pursue INNOVATION relentlessly, and embrace every challenge as an opportunity for growth.
• OBJECTIVITY drives our decision-making because data-backed solutions plus industry expertise wins every time.

Summary of Position

As Senior Client Success Manager, you serve as the go-to point of contact for our valued clients. You are responsible for retaining clients, ensuring client satisfaction, and growing revenues within your existing account base. You are responsible for guiding the strategic direction of your clients, helping them generate more leads and more revenue while optimizing their marketing costs and differentiating their brands in the market.  Your goal is to become the trusted advisor, building long-lasting, strong relationships with your clients. The Senior Client Success Manager role plays an integral part in both client and company growth.

Position Responsibilities

• Develop and oversee the execution of sophisticated, customized marketing strategies that align with and exceed client goals

• Understanding clients’ businesses, goals, and challenges as if they were your own and becoming the trusted advisor of the clients
• Fostering relationships with strategic partners for RYNO’s largest clients
• Defining and driving the marketing strategy for each client
• Providing actionable insights and proactive recommendations based on performance and results
• Communicating via phone/email & meeting with clients via Zoom on a weekly basis
• Expanding client relationships by growing services delivered and revenues generated within accounts
• Generating client referrals that result in new RYNO clients
• Analyze data from industry platforms such as Microsoft Ads, Google Ads, Google Local Service Ads, GA4 etc., and create actionable insights in the form of campaign performance reports
• Stay at the forefront of industry trends, continuously learning and integrating cutting-edge marketing strategies and tactics
• Supporting Account Director and Director of Client Success with reports & resources for the entire Account Team
• Mentor Client Success Coordinators
• Building strong relationships with both clients and the RYNO team

• 4+ years of account management experience in a fast-growing digital marketing agency
• 2+ years of experience in mentoring a team of digital account managers
• Skilled in handling client escalations and securing new client business and upselling solutions
• Proficient in Microsoft Office applications (Outlook, Word, PowerPoint, Excel, etc.)
• Excellent communication, presentation, and interpersonal skills, adept at building strong relationships with clients and internal teams
• Strong ability to solve complex problems and resolve conflicts proactively
• Proficient in Google Analytics 4, Google AdWords, Microsoft Ads, Search Console, and other data analysis tools
• In-depth knowledge of current SEO & Paid Media techniques and a commitment to continuous learning
• Able to thrive in a fast-paced environment with tight deadlines
• A passion for helping businesses grow, and possesses a 'do whatever it takes to get the job done' attitude
• The following certifications are required: Fundamentals of Digital Marketing, Google Ads Search, Google Ads Display, and Google Analytics (GA4)

The total compensation for this salaried nonexempt opportunity includes a base salary range of $65,000 to $75,000, the potential for quarterly bonuses, plus benefits. This is our target compensation range and is subject to multiple factors including role, level, experience, and location. As you go through our interview process, your recruiter will work with you to identify a competitive base salary within the proposed range.

We’ve got you covered!

RYNO is proud to offer a variety of benefits to support employees and their families, including:

• Remote-first culture with flexible work options
• Performance based bonuses to reward excellence
• Medical, Dental, Vision, and Life Insurance
• 401(k) matching to help you plan for your future
• 6 weeks of paid parental leave for new parents
• $2,000 annual tuition reimbursement for continued education
• Wellness stipend to support your health and fitness
• Monthly data stipend to support your remote work environment
• Paid vacation and sick time off for work-life balance
• 10 paid holidays to enjoy throughout the year
• Paid days for a Cause to give back to your community
• Paid birthday holiday to celebrate your special day
• Comprehensive Employee Assistance Program for personal support
• Leadership and career advancement opportunities
• Anniversary rewards to celebrate milestones
• Inclusion, Diversity, Equity & Access (IDEA) Committee
• Awesome team merch!

About RYNO Strategic Solutions:

RYNO Strategic Solutions (RYNO) and Blue Corona, two leading digital marketing agencies specializing in the home services industry, merged into one company in September 2024. This strategic union combines nearly 30 years of expertise from both companies, unified under the RYNO Strategic Solutions brand creating an unrivaled market leader. With nearly 30 years of combined experience and data-driven insights in home services marketing, the newly unified RYNO Strategic Solutions offers unmatched expertise, and a robust portfolio of services designed to help home service contractors create, capture, and convert more leads from their digital marketing investments.

This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.