Enterprise Cloud Architect

Join SADA as a Contact Center AI Architect! 

Your Mission

We are seeking a highly skilled and experienced Contact Center and Conversational AI Architect to join our team. The ideal candidate will possess over 10 years of experience in the field of Contact Center implementations, and more recently, Conversational AI, with substantial experience on at least one major cloud-based contact center platform, such as:

• Google Contact Center AI Platform
• Amazon Connect
• Genesys Cloud CX
• Nice CXone
• Five9

The Architect will play a critical role in designing, implementing, and deploying AI-powered contact center solutions for our clients. They will be responsible for providing technical leadership, mentoring team members, and ensuring the successful delivery of projects.

Responsibilities:

• Solution Design and Architecture: Design and architect end-to-end CCAI solutions, including CCaaS implementations, conversational AI flows, and integrations with backend systems
• Hands-on Development: Lead and participate in the development of complex Conversational AI components, demonstrating hands-on expertise in building and deploying conversational AI solutions
• Pre-Sales Support: Collaborate with sales teams to provide technical expertise during pre-sales activities, including solution demonstrations, proposals, and technical workshops
• Team Leadership and Mentorship: Provide technical guidance and mentorship to junior engineers and developers, on best practices, and troubleshooting techniques fostering a culture of knowledge sharing and continuous improvement
• Stay Up-to-Date: Maintain up-to-date knowledge of the latest advancements in Google Contact Center AI, Conversational Agents (Dialogflow CX), and Vertex AI Generative AI features and capabilities. 

Required Qualifications:

• Over 10 years of experience in IT, serving clients across North America, Canada, and EMEA regions.
• Proven experience designing, building, and deploying contact center and conversational AI solutions.
• Strong understanding of contact center operations, and technologies.
• Excellent communication, presentation, and interpersonal skills.

Preferred Qualifications:

• Familiarity with Agile development methodologies.
• Industry certifications in relevant technologies.
• Experience tuning applications for non-functional requirements, i.e., usability, maintainability, scalability, availability, security, portability, etc.
• Exposure to relational and NoSQL datastores
• Familiarity with frontend web technologies, particularly React or Angular
• Experience using cloud offerings and solutions (Google Cloud Platform, Microsoft Azure, or Amazon AWS)

Pathway to Success

Our singular goal is to provide customers the best possible experience in building, modernizing, and maintaining applications in Google Cloud Platform. 

Your success starts by positively impacting the direction of a dynamic practice with vision and passion. You will be measured quarterly by the breadth, magnitude and quality of your contributions, your ability to estimate accurately, customer feedback at the close of projects, how well you collaborate with your peers, and the consultative polish you bring to customer interactions.  

As you continue to execute successfully, we will build a customized development plan together that leads you through the engineering or management growth tracks.