Administrative Associate

SafeLease is transforming the self-storage industry, and we are seeking a highly organized and detail-oriented Administrative Associate to manage our insurance compliance operations. This role will work closely with our Chief of Staff, and will be responsible for ensuring our insurance operations remain compliant, efficient, and effective. The ideal candidate will have strong administrative skills, an ability to manage multiple priorities, and a proactive approach to problem-solving. This is a hybrid role based in downtown Austin, Texas.

• Oversee administrative functions related to insurance compliance and regulatory requirements.
• Maintain and organize documentation related to insurance programs, licenses, filings, and regulatory correspondence.
• Ensure compliance with state insurance regulations by gathering and maintaining up-to-date requirements for marketing materials, brochures, and operational guidelines.
• Manage the licensing and renewal process for insurance products, company registrations, and individuals as needed.
• Coordinate communication and filings with regulatory bodies, ensuring accuracy and timeliness.
• Monitor and report on state and federal regulatory changes, providing recommendations to ensure continued compliance.
• Collaborate with cross-functional teams to develop compliant insurance policies, endorsements, and certificates.
• Conduct audits and compliance reviews to ensure adherence to internal policies and external regulations.
• Develop, implement, and maintain compliance programs and training materials.
• Support payment processing, including data entry, reconciliation, payment application, and investigation and resolution of discrepancies or errors.
• Manage and update partner demographics, guarantor, and insurance information in company systems.
• Respond promptly to inquiries from insurance companies, partners, and internal team members.
• Develop collaborative relationships with insurance companies and partners to verify benefits and track authorizations.
• Work closely with Operations, Finance, and Accounting teams to ensure smooth administrative processes.
• Maintain confidentiality of partner and business information.

• Strong organizational and multitasking skills, with excellent attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and insurance-related systems.
• Self-motivated, adaptable, and capable of working independently.
• Experience in compliance, licensing, or regulatory support is a plus but not required.