Product Operations Project Manager

As an R&D Operations Project Manager, you will manage the end-to-end process of bringing new products and capabilities to market. This role bridges imagination and innovation, ensuring the seamless journey to put new capabilities into our customers’ hands. You will own and facilitate R&D's comprehensive product delivery framework, covering all phases from discovery and roadmap planning to design, execution, release, launch, and active outcome tracking.

Qualities

• Passionate about delivery processes and collaboration across teams, including Product, UX, Engineering, and go-to-market functions.
• Skilled in balancing a strategic delivery vision with meticulous attention to detail and follow-up.
• Equally adept at optimizing delivery processes and shepherding initiatives through them to achieve results.

How You Will Make an Impact

• Maximize product value by facilitating continuous product discovery and project planning through effective frameworks and tools.
• Enable future-facing customer and partner engagement by clearly communicating investment areas, reporting on roadmap initiatives, and driving change communications.
• Achieve product goals by promoting cross-functional collaboration and clarity for major product launches, migrations, transitions, and feature releases.
• Create innovation capacity by organizing customer feedback and streamlining product communications and artifacts for Product, UX, and Engineering teams.

You'll Enjoy This Role If You Have

Must Have:

• 3+ years of experience leading multiple product initiatives end-to-end, preferably in SaaS.
• Curiosity and initiative to understand customer needs and align business/product strategies accordingly.
• Strong organizational skills with the ability to manage numerous tasks and stakeholders effectively.
• Demonstrated experience in driving cross-functional team results and addressing misalignment.
• Ability to anticipate risks and challenges in projects and take a proactive approach to problem-solving.
• Excellent written and verbal communication skills and are capable of simplifying complex materials.
• Experience in reporting status and risks to executive leadership and managing change communications across teams.
• Ability to empathize with diverse stakeholders and adapt strategies to align with their perspectives while achieving project objectives.
• Fluency in spoken and written English.

Nice-to-Have:

• Understanding of how Enterprise SaaS products and features are selected, developed, released, and launched, with knowledge of R&D and go-to-market collaboration.
• Proficiency in JIRA and Confluence.
• Experience developing and rolling out process frameworks and managing change effectively.
• Familiarity with Agile methodologies.

What We Have for You:

• Competitive Salary
• Equity
• Unlimited Vacation
• Medical, Dental and Vision Insurance (Multicare)
• Life Plan
• Meal Allowance
• Referral Bonuses

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