Quiter Home Program - Intern II

Welcome to the SAN Internship Program at San Diego International Airport where our core purpose is to create an exceptional experience for both our community and visitors from around the world. But we’re more than just a place where flights take off and land—we’re a reflection of San Diego’s vibrant spirit: sunny, welcoming, and full of life.

The impact of SAN extends far beyond the terminals; it helps shape the identity and prosperity of San Diego itself. Through our 9-week Summer Internship Program, we’re committed to Building Careers, Shaping Futures. As an intern, you’ll be a vital part of our purpose, contributing to projects that drive innovation, enhance the passenger experience, and support the growth of our city. You’ll also play a key role in advancing our strategic goals

• Advance Airport Development
• Transform the Customer Experience
• Optimize Ongoing Business
• Cultivate Our Culture 

At SAN, our workplace thrives on diversity and is anchored in our collective mindsets: collaboration, empathy, inclusivity, thoughtful decision-making, active listening, and always believing the best in people. Fresh perspectives aren’t just welcomed here—they’re celebrated. From day one, you’ll be empowered to contribute to meaningful projects that make a real impact.

We believe in creating opportunities that foster growth, learning, and connection. As an intern, you’ll gain hands-on experience, work alongside industry professionals, and build lasting relationships that will help shape your future career. If you’re ready to be part of a team that connects our community to the world while embracing the future of aviation, apply today!

Why You'll Love Working at SAN this Summer:

• Location: Noise Mitigation-QHP Offices, located in Historic Liberty Station, is situated in a vibrant area with a variety of restaurants, galleries, shops, and outdoor spaces. Just a fifteen-minute walk from the Airport’s campus, this location offers you close proximity to your colleagues, making collaboration both easy and convenient in a dynamic setting. Regular visits to new and ongoing QHP construction sites.
• Salary and Schedule: The Intern II salary is a competitive hourly rate of $21.00/hr. All internship positions are full-time, with standard department working hours, and require a commitment to working on-site for a 9-week program.
• Internship Perks: We provide a range of opportunities and perks that enhance the internship experience. Gain hands-on experience in a dynamic work environment with real-world applications. Access mentorship and networking opportunities to connect with industry professionals and get exposure to innovative projects that contribute to the growth of San Diego International Airport. Work within a collaborative, inclusive team culture that values contributions, with ample opportunities to build skills and knowledge through impactful projects.
• Your Future Starts Here: At SAN, we believe an internship is more than just a summer job—it’s a first class flight toward your future career. Many of our past interns have leveraged their experience to secure full-time roles at SAN or with our aviation, transportation, and public sector partners. Exceptional interns may even be considered for future employment opportunities with the Airport Authority, making this internship a valuable investment in your career journey.
• Additional Perks Include: Discounts at airport concessions, allowing you to enjoy food and shopping options at a reduced price and complimentary access to the airport campus gyms to help you stay active and maintain wellness during your internship.
• Application Deadline: March 9, 2025. Interviews will be scheduled between March 24th to April 4th.

Internship Snapshot:

The Quieter Home Program department is looking for an enthusiastic and proactive Intern II with a strong passion for community engagement. This individual will gain valuable hands-on experience in customer service and project coordination. The ideal candidate will bring their fresh perspective and ideas to contribute to ongoing projects improving community outreach and program accessibility. They will leverage their strong communication skills to interact with the public, work alongside consultants, and support critical projects that directly impact current and future homeowner participants. This exciting opportunity will allow you to contribute to meaningful initiatives and leave a lasting impact on the community.

What is the Quieter Home Program? The Quieter Home Program (QHP) is San Diego International Airport’s residential sound insulation program, designed to reduce aircraft noise for eligible homes near the airport by installing soundproofing improvements such as upgraded windows, doors, and ventilation systems.

What You’ll Do:

• Community Engagement & Customer Support: Provide professional and efficient customer service through professional email, phone, and in-person interactions. Engage with the community to improve outreach and accessibility of program resources. Provide clear, accurate, and friendly assistance to homeowners and program participants, guiding them through available resources and addressing concerns.
• Program Administration & Digital Content: Assist in reviewing and updating content on the current website, ensuring accuracy, relevance, and accessibility for program participants. Support documentation efforts by organizing key project materials and reports.
• Cross-Functional Collaboration & Process Improvement:  Work closely with staff, consultants, program managers, and other stakeholders to gain a deeper understanding of the program’s initiatives and objectives. Maintain open communication with consultants to ensure project requirements and community expectations are met. Participating in team cross-training to enhance collaboration and efficiency. Provide valuable input on the development of a new website design, incorporating user-friendly features and fresh ideas.

The Skills We Are Looking For:

• Active Participation: Interns are expected to actively engage in all tours, workshops, projects, and activities set by program management during their internship.
• Communication: Strong communication skills across various platforms and formats, including email, formal writing, instructional materials, interpersonal interactions, and public speaking.
• Teamwork and Collaboration: Ability to work effectively within a team, respecting diverse perspectives, and contributing to shared goals.
• Organizational Skills: Strong organizational skills, with the ability to coordinate multiple tasks and activities while adhering to various timelines.
• Listening Skills: Actively listening to others, seeking to understand their point of view, and responding thoughtfully to feedback and discussions.
• Technical Proficiency: Ability to operate computer equipment and software applications relevant to the role.
• Record Management and Reporting: Ability to maintain and organize work-related records, and prepare clear, concise reports using computer tools.
• Public Engagement and Professionalism: Comfort and professionalism in engaging with the public and interacting with diverse individuals.

Ready to Fly? Educational Qualifications for Airport Interns*:

1. Undergraduate students currently enrolled* in at least twelve (12) units at an accredited college may qualify.

2. Students in their final semester or quarter who need less than full-time enrollment to graduate with four (4) year degree need only be enrolled part-time in courses required for undergraduate degree completion.

3. Educational major must be related to area of interest.

*Applications without a copy of transcript(s) attached will not be considered.

Pre-Flight Checklist: SAN Internship Onboarding:

Joining our Summer Internship program at the Airport Authority is an exciting opportunity, and we want to ensure a smooth onboarding process for the selected interns. Before the selected interns receive their boarding passes this summer, please take note of the following pre-conditions that must be fulfilled and approved prior to taking flight in our Summer Internship program:

• Post-Offer Pre-Employment Medical Examination and Substance Test:

Successful completion of a post-offer pre-employment medical examination and an alcohol/chemical substance test is mandatory.

• FBI Background Investigation:

A thorough background investigation, including an FBI fingerprint based criminal history records check, of your references and employment/education history from the last 10 years will be conducted. This includes a visit to our Access Control Office inside Terminal 2 in the San Diego International Airport, be camera ready!

• Proof of Citizenship or Legal Authorization:

Submission of documentation proving citizenship or legal authorization to work in the United States is essential, complying with the Immigration Reform Act of 1986.

• Completion of Onboarding Forms:

Timely completion of all required onboarding forms.

EEO Statement

It is the policy of the San Diego County Regional Airport Authority to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, SDCRAA will provide reasonable accommodations for qualified individuals with disabilities.

Physical & Mental Demands

Persons with disabilities may be able to perform the essential duties of this class with reasonable accommodation. Reasonable accommodation will be evaluated on an individual basis and depends, in part, on the specific requirements for the job, the limitations related to disability and the ability of the hiring department to accommodate the limitation. If you need any form of accommodation during the recruitment process, please inform the Talent Acquisition Partner (Recruiter).

Under California Government Code Sections 3100 - 3109, public employees are designated disaster service workers. The term "public employees" includes all persons employed by the state or any county, city, state agency, or public district. Disaster service workers are required to participate in such disaster service activities as they may be assigned to them by their employer or law.