Senior Terminal Operations Coordinator (Promotional)

Welcome to San Diego International Airport, where our core purpose is to create an exceptional experience for both our community and visitors from around the world. It extends beyond just flights; we embody the vibrant spirit of San Diego itself—sunny, welcoming, and full of life. We are committed to attracting, fostering, and empowering a team of talented individuals who can deliver our strategic goals:

• Advance Airport Development
• Transform the Customer Experience
• Optimize Ongoing Business
• Cultivate Our Culture

Here, you’ll find a workplace culture that thrives on diversity and is anchored in our collective mindsets: collaboration, empathy, inclusivity, thoughtful decision-making, active listening, and always believing the best in people. If you are ready to contribute to a team that values meaningful impact and enjoys the journey along the way, we invite you to apply today and help us connect our community to the world.

Why You'll Love Working at SAN:

• Location:  The new Airport Authority Administration building, located on the San Diego International Airport campus and near the waterfront, providing stunning views of our runway, San Diego Bay, the Pacific Ocean, and the city skyline.
• Hybrid Work Schedule: We offer a flexible hybrid schedule, with an opportunity for remote work based on operational requirements, while supporting both in-office collaboration and remote productivity. 
• Salary: The hiring salary for Senior Terminal Operations Coordinator is starting at $86,497. The full pay range for Senior Terminal Operations Coordinator is $73,929-$118,286.
• Benefits: You will enjoy 14 paid holidays, 18 – 33 days of vacation (PTO), parental and child care benefits, salary continuance for family & parental leave, tuition reimbursement, ensure your future with our retirement plan options including our comprehensive pension plan and 457 defined contribution plan. Plus, take advantage of our annual employer-funded Lifestyle Spending Account, designed to support your personal development and growth activities—and much more!
• Wellness: Take advantage of multiple on-site gyms with regular fitness classes, outdoor working areas, fitness discounts for all levels and goals, monthly fruit deliveries, rewards for volunteer time, financial wellness advisors, and a campus with easy access to some of San Diego's best walking trails.
• Application Deadline: April 2, 2025. Applications will be reviewed after the closing date.

About the Job:

The Terminal Operations team is seeking a Senior Terminal Operations Coordinator to provide leadership in terminal efficiency, stakeholder engagement, and operational oversight. This promotional opportunity is open exclusively to active San Diego County Regional Airport Authority (SDCRAA) employees looking to advance their careers.

In this role, the Senior Terminal Operations Coordinator oversees daily terminal activities, manages key contracts, and ensures compliance with safety and security requirements. This position serves as a critical liaison between the Authority, regulatory agencies, airlines, and tenants, working to maintain seamless operations and uphold service standards. Additionally, the role is responsible for supervising staff, managing janitorial, waste management, and signage contracts, and identifying opportunities for operational improvements.

The ideal candidate demonstrates strong leadership, problem-solving abilities, and a commitment to operational excellence. With a focus on collaboration and efficiency, this role plays a pivotal part in enhancing the passenger experience and ensuring the smooth operation of San Diego International Airport.

What You’ll Do:

• Oversee terminal operations and ensure compliance – Manage daily activities, uphold safety, security, and operational standards, and collaborate with TSA, CBP, and other agencies to ensure regulatory compliance.
• Lead stakeholder coordination and tenant projects – Act as a primary liaison with airlines, tenants, and regulatory agencies, addressing concerns, resolving issues, and supporting space planning and terminal improvements.
• Manage service contracts and facility maintenance – Oversee janitorial, waste management, and signage contracts, ensuring vendors meet Authority standards and service expectations.
• Supervise, mentor, and develop staff – Provide leadership, assign responsibilities, and guide performance development to build a high-functioning team.
• Enhance passenger experience and optimize terminal efficiency – Identify and implement strategies to improve wayfinding, streamline operations, and elevate customer satisfaction.
• Respond to incidents and analyze operational data – Act as a key decision-maker during disruptions and emergencies, track performance metrics, generate reports, and recommend improvements.
• Operational Driving: Driving throughout the SAN campus, including landside and airside EDR to move signage, space planning, respond to safety measure calls, and uphold day to day activities within the terminals and other areas of campus.

The Skills You Need:

1. Business Process Knowledge: Knowledgeable of security and safety requirements. Identifies, documents, and monitors processes and develops a framework for processes and improvement.
2. Program Management: Understands methods and practices used in the implementation of customer service programs, and effective customer relations communications and materials.
3. Communication & Customer Focus: Effectively use verbal and listening skills, exchange information, correlate, organize, and share information clearly and concisely.
4. Critical Thinking: Critically reviews and translates business requirements, data, and information to specify solutions or alternative practices in support of objectives or events.
5. Problem-Solving & Agility: Analyzes complex situations or factors and collaboratively generates alternatives or solutions. Readily adapts behavior or new work methods to evolving and unexpected situations.
6. Relationship: Builds and maintains relations with stakeholders. Identifies problems and relays information, and ideas seeking mutually acceptable solutions.
7. Leveraging Technology: Effectively operates radio, telephonic and computerized systems to communicate, store and transmit information and/or notifications.

The Experience You Need to Have**:

• Three years of progressively responsible experience in the airport terminal operations programs, administration and coordination, or any equivalent combination of education, training, and/or experience.
• An associate degree with a major in aviation management, or a related field.

The selected candidate must maintain flexibility in scheduling – Work rotating shifts, including nights, weekends, and holidays, to ensure continuous operational coverage

Licenses, Certificates, and Special Requirements :

• Maintain a valid driver’s license and the ability to maintain insurability under the Authority’s vehicle insurance policy.
• Successful completion of a fingerprint-based background investigation, training, and testing required for employment and operation and operation of Authority and San Diego County physical security, surveillance, radio and telecommunications equipment.

Preferred Licenses; Certificates; Special Requirements:

ACI-ICAO Airport Management Professional Accreditation Program (AMPAP), Accredited Airport Executive (AAE) (American Association of Airport Executives), Certified Member (CM) (American Association of Airport Executives), Airport Certified Employee (ACE) – Operations, Project Management Professional (PMP) designation.

*Driving is an Essential Function

This role requires regular driving as a critical part of performing work-related duties, specifically involving the operation of Airport Authority vehicles. A valid California driver’s license is required, along with strict adherence to all traffic laws and safety regulations. Applicants must maintain an acceptable driving record to operate Authority vehicles. Compliance with Airport Authority vehicle use policies, including safety protocols and reporting requirements, is mandatory. Applicants must acknowledge that driving Airport Authority vehicles is an essential function of this role. 

**Lacking some of the skills or experiences we've listed? No worries! Here at the San Diego International Airport, we're on a mission to cultivate a workforce as dynamic and diverse as the community we serve. While certain roles may require specific qualifications, we understand that talent comes in many forms. Some of our positions may not require specific degrees, and we're always open to individuals who bring a willingness to learn and a commitment to excellence. If you think this could be you, we encourage you to apply, and even if this position isn't the right role for you, we will add you to our database to consider for other opportunities in the future that align with your unique knowledge and skills. There's a chance we have the perfect spot for you to land!

EEO Statement

It is the policy of the San Diego County Regional Airport Authority to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, SDCRAA will provide reasonable accommodations for qualified individuals with disabilities.

Physical & Mental Demands

Persons with disabilities may be able to perform the essential duties of this class with reasonable accommodation. Reasonable accommodation will be evaluated on an individual basis and depends, in part, on the specific requirements for the job, the limitations related to disability and the ability of the hiring department to accommodate the limitation. If you need any form of accommodation during the recruitment process, please inform the Talent Acquisition Partner (Recruiter).

Under California Government Code Sections 3100 - 3109, public employees are designated disaster service workers. The term "public employees" includes all persons employed by the state or any county, city, state agency, or public district. Disaster service workers are required to participate in such disaster service activities as they may be assigned to them by their employer or law.