Senior Admissions Manager

Position: Senior Admissions Manager

Location: Denver, CO (This is an onsite position)

Schedule: Tuesday-Saturday 9am-5:30pm MST

Compensation: $75,000-95,000 Annual Salary + Incentives 

About The Role 

The Senior Admissions Manager will be responsible for managing a minimum of 10 admissions coordinators, and depending on team size, will jump into Admissions call queue as needed. This role encompasses all the responsibilities of an admissions Manager, with additional duties aimed at enhancing team performance, partnering and training new managers who onboard, fostering departmental growth, and supporting higher-level initiatives. The Senior Admissions Manager will work closely with the Director of Admissions in supervision sessions, 1:1 coaching, and special projects. They will serve as a key resource and leader within the admissions department, providing mentorship and support to their peers and direct reports. 

Key Responsibilities: 

• Team Management & Development: 
  • Implement performance improvement plans and diagnose problem areas for their respective team 
  • Ensure all team members maintain up-to-date knowledge of all services and product lines available at Sandstone Care 
  • Maintain required phone coverage based on the number of direct reports 
  • Ensure team members adhere to all policies, procedures, and workflows of the department 
  • Conduct weekly 1:1 supervision, coaching, and performance management of all direct reports 
  • Assist with the scheduling, hiring, and retention of all personnel within the admissions department 
  • Maintain and develop a strong culture within the admissions department 
  • Ensure compliance with external regulations and internal policies 
  • Assess and report progress in meeting department objectives 

• Mentorship and Leadership: 
  • Provide mentorship and support to Admissions Managers and coordinators, sharing best practices and insights 
  • Lead by example in professionalism, work ethic, and adherence to policies 

• Special Projects & Initiatives: 
  • Collaborate with the Director of Admissions on special projects aimed at improving department processes and performance 
  • Lead initiatives to enhance team efficiency, client satisfaction, and overall departmental success 

• Training and Development: 
  • Develop and facilitate advanced training sessions for Admissions Managers and coordinators 
  • Identify opportunities for professional development and growth within the team 

• Strategic Planning & Reporting: 
  • Contribute to the strategic planning and goal-setting process for the admissions department 
  • Provide detailed reports and analyses on team performance, identifying trends and areas for improvement 
  • This role will also include additional responsibilities aligned with the company's and department's strategic initiatives. The duties and responsibilities outlined above are not exhaustive. 

Education Requirements:

• A bachelor's degree in marketing and/or behavioral health science is strongly preferred.

Experience Requirements:

• Proven successful experience working in a call center environment within the behavioral health treatment realm 
• Preferred experience with substance abuse treatment, especially in detox, residential, partial hospitalization (PHP), and/or intensive outpatient (IOP) settings 
• Strong competence with multiple computer systems required: CRM (Salesforce), Billing Software, Medical Health Records, Office Suite, etc. 
• Ability to type 50+ WPM while maintaining a conversation and proficient in English, both written and verbal 
• 3-5 years of managing a team of direct reports of 10 or more 

Other Requirements:

• Candidates applying for this position should be aware that an offer for employment in this position is contingent upon passing a comprehensive background check, encompassing criminal records and motor vehicle reports.

The Perks

At Sandstone Care, we believe that great care starts with our employees. That’s why we offer a comprehensive benefits package to support you in your personal and professional journey. Some of the benefits include:

• A competitive compensation and total rewards package including meaningful salary, bonus incentive programs, merit-based pay increases, and professional growth opportunities.
• A 401k program with 5% company match and competitive vesting schedule 
• An unlimited PTO package that affords you the flexibility needed for work/life harmony in a dynamic role. 
• High quality medical, dental, and vision insurance with a variety of package options that meet your needs and majority company paid.
• A robust Employee Assistance Program: Including counseling, legal consultations, financial planning, and wellness coaching.
• A collaborative and supportive community of therapists and team members: Fostering a positive work environment.

What to Expect: Our Interview Process

Here's an overview of what comes next:

1. Application Review: We'll promptly review your application within one business day.
2. Discovery Call: Expect a 30–45-minute discovery call with one of our recruiters.
3. Onsite Interview: You'll have 3 subsequent interviews with our Chief Growth Officer, select members of our Executive Team, and our Business Development Leadership. 
4. Offer: If all goes well, you'll receive an offer. (All offers will be contingent on a successful background check)

Expected Interview Timeline: The entire process typically takes 2-3 weeks.

Sandstone Care’s Commitment to Diversity, Equity, & Inclusion 

At Sandstone Care, we are committed to fostering a culture of diversity, equity, and inclusion that not only enriches the lives of our employees but also ensures the wellbeing and care of our clients, regardless of their race, ethnicity, gender identity, sexual orientation, socioeconomic status, age, ability, or background. We believe that embracing diversity and promoting equity and inclusion are integral to our mission of providing high-quality behavioral health services.

Sandstone Care is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered. We do not discriminate based on race, color, religion, creed, age, sex, national origin, ancestry, marital status, veteran status, sexual orientation, gender identity, disability, or any other legally protected status. All employment decisions are based on qualifications, merit, and business needs.