Cloud Technical Support

Sangoma, a leading provider in business communications solutions, is looking for a Cloud Technical Support specialist to join our innovative team. With a strong focus on delivering robust UCaaS offerings, we are dedicated to supporting our customers with unparalleled service and expertise. In this role, you will be pivotal in providing technical assistance related to our cloud products, ensuring high availability and performance for our clients. If you are enthusiastic about cloud technologies and have a knack for problem-solving, we invite you to become part of our dedicated team.

Your Role:

• Provide technical support for cloud-based solutions, addressing customer inquiries and resolving issues efficiently.
• Diagnose and troubleshoot technical problems related to cloud services, ensuring swift resolution.
• Collaborate with engineering teams to identify and escalate complex issues.
• Document support interactions and maintain accurate records within the CRM system.
• Stay updated on new features and enhancements in our cloud offerings to assist customers effectively.
• Assist in the development of FAQs, knowledge base articles, and user documentation.
• Participate in training sessions and provide feedback for continuous improvement of cloud support processes.

Your Background:

• Familiarity with Linux, Android, iOS, MacOS, and Windows operating systems.
• Command line skills in Linux.
• Experience installing Linux on bare metal and in the cloud.
• Possess the ability to troubleshoot and debug software/hardware issues.
• Experience with Asterisk-based phone systems.
• A solid understanding of TCP/UDP/IP networking.
• Ability to communicate verbally and in writing in the English language.
• An associate’s degree, or equivalent, is required.
• A bachelor’s degree or equivalent is preferred.

Are you ready to make a direct impact on the company and be rewarded for your performance? Are you ready to take on a new challenge?