Customer Success Manager (m/f/d) - Remote

Empower businesses to succeed! At Sastrify, we're transforming how companies manage and procure their software - quickly, efficiently, and with maximum impact. Our mission? To save our clients time and money so they can focus on what truly matters.

Supporting Tech and Procurement teams in buying and managing their software, we deliver best practices and insights and a vast database of benchmarks.

We're thrilled to have secured $32 million in Series B funding, a milestone that fuels our passion for innovation and growth. Joining Sastrify means being part of a fast-paced, forward-thinking team where your work will make a real difference.

Ready to shape the future of SaaS management? Let’s do it together!

You'll be working with Sven Lackinger, our CEO and Co-Founder and our Team Leads Customer Success, Jan Horstkötter and Veronica Largaiolli

We are looking for a driven Customer Success Manager (m/f/d), who is ready to achieve the best results for our customers. You will work directly with and for our customers, supporting them throughout the process with the aim to provide the best customer experience. You will have the chance to play a key role in building up long-term relationships with our customers, to expand your business network and to tackle new challenges in the world of software-as-a-service.

You need to be based either in Germany or Spain.

What you’ll do as our Customer Success Manager (m/f/d)

• Drive adoption, utilization, and growth for your portfolio of customers, supporting them in optimizing their SaaS procurement practices through success planning
• Consult and enable customers to work successfully with our product by setting up the right processes to find, select, and buy new SaaS tools
• Develop and manage long-term relationships with key customers and multiple stakeholders across each company
• Surface opportunities to expand existing accounts when it’s right for the customer
• Run commercial renewal process end-to-end, looking to retain and upsell accounts.
• Partner with our SaaS Procurement Specialists and Product teams to solve customer requests and deliver value
• Analyze and detect risks early in the customer journey, and drive an action plan for impactful resolution
• Develop product expertise, providing the best customer training and helping to discover aspects of the product align with their desired outcomes

• You have gained a university degree in the field of Business Administration, Economics, IT or in a similar discipline
• You have 2+ years of experience in Customer Success, Account management, Sales or Strategic consulting
• Experience in B2B SaaS and/or procurement experience is a strong plus
• You are highly adaptable, able to work in a fast-paced and ever changing environment
• You possess strong interpersonal skills and experience building strong relationships - internally and externally (C-level)
• You are a self-motivated and proactive team player who is able to prioritize your book of business
• You have a drive for action and delivering customer outcomes!
• You have outstanding written and oral ability in German and English
• Experience working with Gainsight is a plus
• You thrive working remotely (we don't have an office)

• Build strong technical and market expertise in the high-growing SaaS market
• Full responsibility from day one
• Work with our amazing international team (we have Sastronauts from 30+ different nationalities)
• Fully remote (you can work from anywhere)
• 30 days of vacation
• Flexible working hours
• Learning budget
• State-of-the-art equipment and equipment budget
• In-person Gatherings
• Virtual team events
• Mental health support via Nilo.health

The Talent Acquisition Manager for this role is Claudia Korenko. Feel free to reach out to her with any questions!

As an equal employment opportunity employer, Sastrify is committed to promoting an inclusive work environment. We want all of our employees to feel valued, appreciated, and free to be who they are at work, regardless of race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.