Director, Patient Experience Lead - East

Scholar Rock is a biopharmaceutical company that discovers, develops, and delivers life-changing therapies for people with serious diseases that have high unmet need. As a global leader in the biology of the transforming growth factor beta (TGFβ) superfamily of cell proteins and named for the visual resemblance of a scholar rock to protein structures, the clinical-stage company is focused on advancing innovative treatments where protein growth factors are fundamental. Over the past decade, the company has created a pipeline with the potential to advance the standard of care for neuromuscular disease, cardiometabolic disorders, cancer, and other conditions where growth factor-targeted drugs can play a transformational role.

Scholar Rock is the only company to show clinical proof of concept for a muscle-targeted treatment in spinal muscular atrophy (SMA). This commitment to unlocking fundamentally different therapeutic approaches is powered by broad application of a proprietary platform, which has developed novel monoclonal antibodies to modulate protein growth factors with extraordinary selectivity. By harnessing cutting-edge science in disease spaces that are historically under-addressed through traditional therapies, Scholar Rock works every day to create new possibilities for patients. Learn more about the company’s approach at ScholarRock.com and follow @ScholarRock and on LinkedIn.

Summary of Position:

The Director, Patient Experience Lead – East will manage and lead a team of Patient/Family Care Coordinators and Field Reimbursement Managers for a novel treatment option for patients with Spinal Muscular Atrophy (SMA). This first-line leader role requires a focus on enhancing the patient experience through effective team management and internal collaboration.

This role offers a unique opportunity to make a significant impact on the lives of patients living with rare diseases by leading a team dedicated to ensuring access, support, and continuity of care throughout their treatment journey.

• Directly oversee Patient/Family Care Coordinators and Field Reimbursement Managers (Field Access teams), ensuring they provide proactive, post-script education to optimize the patient, caregiver, and HCP experience.
• Lead the Field Access teams in creating and executing strategic plans to ensure access, support, and continuity of care for patients and caregivers impacted by SMA, as well as the HCP community.
• Foster strong relationships and facilitate effective communication with peers across market access, patient services operations, sales, marketing, medical, payer, trade & distribution, data & analytics, legal, and compliance.
• Support the development and execution of patient education programs and reimbursement support services.
• Drive initiatives to streamline processes and enhance the quality of patient care.
• Analyze data and metrics to monitor team performance, making data-driven decisions to optimize capabilities.
• Ensure compliance with all relevant regulations and standards in the delivery of patient support.

• Bachelor’s degree required; advanced degree preferred.
• Minimum of 8 years of experience in Patient Access/Market Access with a focus on Patient Services or Patient Experience.
• Minimum of 5 years of experience in managing and developing Field Access teams with a focus on Patient/Family Care Coordination and/or Field Reimbursement, ensuring accountability and excellence in patient support.
• Prior experience in building a Field Access team, encompassing the development of strategy and tools, targeting, customer segmentation, and key performance metrics.
• Exceptional strategic planning abilities, adept at anticipating challenges and guiding the team to overcome patient access barriers.
• Ability to analyze complex data sets and derive actionable insights to improve team impact and optimize the patient, caregiver and HCP experience.
• Demonstrated ability to quickly identify patient access challenges, effectively articulate issues to leadership, and drive solution-oriented outcomes.
• Strong understanding of the continuous evolution of the market and patient access landscape. 
• Experience in rare disease, buy & bill, and understanding of provider reimbursement processes is required.
• Experience working with specialty pharmacies, PBMs, and payers is preferred.

Scholar Rock is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.