Order Processor - Customer Service

The Schréder Group is a global leader in outdoor lighting and sustainability innovation, operating across five continents in over 70 countries. We transform cities, industries, sports venues, and communities into smart urban ecosystems through advanced LED technology and intelligent lighting control systems that reduce carbon footprints and energy consumption.

Ligman Lighting USA, part of the Schréder Group, is based in Hillsboro, Oregon and specializes in high-quality, outdoor urban decorative lighting. Ligman Lighting offers a diverse portfolio of innovative lighting solutions tailored to architects, landscape architects, lighting designers, and engineers. We are dedicated to enhancing public spaces, promoting safety, and delivering sustainable, energy-efficient lighting products that contribute to vibrant and resilient communities.

We are currently hiring for an Order Processor to join our sales support team and contribute to our mission of creating beautifully illuminated and sustainable environments.

This role provides a critical interface to our business. They communicate directly with sales reps, sales leadres, and upper management. The day-to-day requires a combination of technical skills, attention to detail, and strong communication ability to ensure a smooth and efficient order processing experience. An Order Processor receives customer purchase orders and reviews them for accuracy and completeness. They digitally record relevant information regarding the various aspects of the order to ensure the factory builds what the customer ordered. The Orders team is one of the key elements within Ligman that makes our brand known for our speed and ease of doing business.

Data processing: Reviewing purchase orders for accuracy and compiling the relevant data into an order. Compiling product information from reference documents for inventory and assembly. Identifying and addressing errors or inconsistencies in orders to prevent delays or misunderstandings.

Communication: Serving as a primary point of contact for the customers. Providing them with order & product information and updating documentation when requested. Professionally addressing their issues, questions, or complaints, or forwarding them to the appropriate department. Working with sales, inventory, factory, and shipping departments to ensure timely order fulfillment.

High school diploma or equivalent; additional education a plus.

• Customer centric attitude
• Strong attention to detail, problem solving, time management, and organizational skills.
• Computer skills; MS Office365.
• Excellent communication skills, both written and verbal; the ability to handle issues and complaints professionally.
• Willingness & ability for knowledge sharing, contributing, and learning from others.

Previous experience in order processing, data entry, customer service, or a related role a plus. Prior experience in luminaire manufacturing or distribution a plus.

We value:

• Innovation that drives meaningful change
• Expertise that powers transformation
• Collaboration that builds lasting partnerships
• Sustainability that shapes better communities

Our Culture

We foster an environment where diverse perspectives thrive and where passionate people collaborate, innovate, and grow together. We recognize and value the unique skills and experiences each team member brings to our mission of creating smarter, more sustainable urban spaces.

Equal Opportunity

Schréder and Ligman Lighting USA is proud to be an Equal Opportunity Employer. We actively seek candidates from diverse backgrounds and experiences, believing that inclusive teams drive better innovation. All qualified applications will be considered in accordance with EEO guidelines.

Respect is one of our Values. Our commitment to inclusivity goes hand in hand with our dedication to sustainability and the environment. Inclusivity is part of who we are, so we encourage applications from all backgrounds, communities and industries and are committed to having a team that is made up of diverse skills, experiences and abilities.

At Schréder, we commit ourselves to co-creating an environment where passionate people work and win together, learn and have fun. Let Join us!