Telecom Coordinator

Schweiger Dermatology Group's Ultimate Employee Experience:  

• Multiple office locations, find an opportunity near your home   
• Positive work environment with the tools to need to do your job and grow
• Full time employees (30+ hours per week) are eligible for:
  • Medical (TeleHeath included), HSA/FSA, Dental, Vision by 1st of the month after hire date
  • Company HSA contribution    
  • Eligible for 401K 
  • Your birthday is an additional personal holiday   
  • Company Sponsored Short Term Disability
  • Pre-tax savings available for public transit commuters   
• Part-time employees (less than 30 hours)
  • Eligible for Dental, Vision, and 401K on 1st of the month after date of hire
• Employee discounts on Schweiger Dermatology Group skin care products & cosmetic services 

Job Summary:  Full-Time Telecom Coordinator at our NYC Central Office. The Telecom Coordinator will support and maintain the telecommunications systems across our network of offices, ensuring efficient communication and high-quality service for patients and staff.

Schedule: Monday - Friday 9am - 5pm

Travel: While primarily a remote position, employee is required to attend monthly in office cadence. From time to time, additional in-person team meetings may be required as well.

Essential Functions:

• Manage daily operations of telecommunications systems, including phone setups, call routing configurations, and call recording settings.
  • Troubleshoot telecom issues, coordinating with vendors and IT to resolve system outages and errors efficiently.
  • Oversee telecom equipment distribution and setup, ensuring offices have functional devices and hotline support for urgent patient calls.
  • Provide user support and training materials for office staff on telecom systems, particularly during new office integrations.
  • Maintain documentation of telecom systems, configurations, and troubleshooting logs; generate reports on call volumes, performance, and service quality.
  • Collaborate on telecom projects, including system upgrades, office integrations, and call routing improvements.
• Other duties as assigned by supervisor on an as needed basis.

Qualifications:

Required Qualifications:

• Proficiency with telecom hardware, VoIP systems, and call center routing.
• Strong organizational skills with the ability to manage multiple projects simultaneously
• Excellent verbal and written communication skills
• Ability to take instruction and follow procedures accurately, with attention to detail
• Able to communicate effectively with individuals at all skill levels, explaining issues and solutions clearly without relying on technical jargon
• Relevant work experience
• College Degree
• Working knowledge of HIPAA & OSHA compliance

Preferred Qualifications:

• Relevant experience in telecom systems
• Experience in healthcare or a similar regulated environment
• Prior experience with telecom platforms such as BroadSoft and NICE inContact
• Familiarity with network troubleshooting and telecom provider coordination
• Adaptability and ability to thrive in a dynamic, fast-paced setting
• Skilled in accurately handling repetitive system inputs and updates, with an understanding of the underlying information to ensure data integrity and accuracy