Digital Success Account Manager

About Secure Code Warrior

We are making the world more secure by changing the way developers write code. 

We make increasing a developer's secure coding skills a positive and engaging experience. That makes us the developer-chosen solution. We are successful because we take that human-led approach with our Learning Platform, providing positive skills-based pathways for developers in the language framework of their choice. 

Through inspiring a global community of security-conscious developers to adopt this preventive, secure coding approach, our mission is to build the first Developer Risk Platform; pioneer a human-led, people-first solution for security upskilling, eliminating poor coding patterns and common vulnerabilities for good.

Founded in 2015 out of Australia, we are a truly global company with employees all across the globe including Australia, America, Belgium, England, Iceland and more. 

About the Role:

We’re looking for a motivated and high-potential Digital Success Account Manager to join our Customer Success & Retention team. This is a role ideal for someone early in their SaaS / tech career who’s eager to learn quickly, make an immediate impact, and grow within the organization.

As a Digital Success Account Manager, you’ll manage a global portfolio of lower-spend customers within our Digital segment, where companies can range in market sizes from Enterprise, Midmarket, Small-Medium Business (SMB), and even Very Small Business (VSB). These customers don’t have a dedicated Customer Success Manager, so your work will be critical in driving product adoption, customer experience, identifying & driving growth opportunities, and supporting renewals and retention.

• Drive success across hundreds of accounts using digital and traditional engagement tactics (phone, email, and content delivery)
• Monitor customer health and product usage to spot retention risks and growth potentials
• Support post tech-touch onboarding and ongoing education through self-serve resources and targeted communications
• Identify and nurture growth opportunities, working to hit quarterly assigned expansion targets
• Identify churn risks and coordinate timely interventions across the SCW team, working to hit quarterly assigned retention targets
• Assist with renewal processes and ensure customer retention across the different regions
• Collaborate with Customer Success, Renewals, Sales, Product, and Marketing teams to improve the customer experience and share insights from customers to inform internal teams and influence product innovation

• 1–2 years of experience in a customer-facing or SaaS role (Sales, Customer Success, Support, etc.) 
• Strong work ethic, attention to detail, and high sense of urgency to perform at a high level
• Excellent written communication and organization skills
• Curious, proactive, and eager to grow in a fast-paced environment
• Comfortable working with data to guide decision-making and prioritization
• Familiarity with systems such as Salesforce, ChurnZero, Tableau, Slack, Google Workspace
• Experience supporting customers through tech-touch or digital-first approaches
• Interest in SaaS metrics, customer journeys, or product-led growth
• Background in customer lifecycle communications or retention strategy

• High-impact role within a dynamic company
• Fast growth potential and clear career path into Customer Success, Renewal Management, or Sales Management
• Hands-on experience with account management, customer strategy, retention, and expansion
• Opportunity to work cross-functionally and make your mark on a critical customer segment