Sr. Customer Service (Mandarin/Cantonese Speaking)

About SEEK

SEEK operates market-leading online employment marketplaces, including Jobstreet and Jobsdb in Asia. SEEK has been helping people live more fulfilling and productive working lives and helping organisations succeed for over 25 years.

Founded and headquartered in Melbourne, Australia, SEEK has grown into a multinational technology company with over 3,300 employees and is listed on the Australian Securities Exchange.

SEEK’s presence spans Australia, New Zealand, Hong Kong, Indonesia, Malaysia, the Philippines, Singapore and Thailand. Additionally, SEEK has minority investments in employment marketplaces in China, South Korea and Bangladesh.

SEEK develops and applies innovative data and technology tools to facilitate high-quality matching and improve reliability of marketplace information.

In 2021, 2022, 2023 and 2024, SEEK was recognised as one of Australia’s Top Ten Places to Work in Technology in the AFR BOSS Best Places to Work awards. SEEK was also named a 5-Star Employer of Choice by HRD Asia in 2024 and won four accolades at TalentCorp’s Life at Work Awards 2023 in Malaysia.

Our Culture

At SEEK we really value our culture and the way we work together to get stuff done. You will work with a group of hard-working, fun and caring people who will support you to have a successful and exciting career at SEEK.

Our dedication to encouraging a work environment where people feel like they're making a difference every single day has helped us maintain being a leading job portal and Asia’ preferred destination for job seekers and organization. In other words, people like to come here – and we're proud of that!

A Senior Customer Service is an excellent communicator who resolves customer queries, recommends solutions and guides product users through features and functionalities to help promote customer satisfaction and loyalty across SEEK Asia countries.

• Act as main frontliner of customer support —responds to customer queries and concerns in timely and accurate way, resolving issues raised via phone, email, and chat.
• Reviews ads posted by customers, ensuring quality and making recommendations to help promote maximum number of suitable applications.
• Analyzes and reports product malfunctions as received from customers and work with respective tech teams to resolve them.
• Share feature requests with relevant product teams and effective workarounds with team members for continuous process improvement
• Assist in training junior members of the team

• Candidate must possess at least a Bachelor’s/College Degree in any field.
• At least 2 years of working experience in a customer service / shared services role handling emails and calls.
• Excellent oral and written communication skills a must. Able to communicate with different levels of clients across Asia
• Customer-oriented, has passion for service and exudes a positive disposition and attitude even when faced with challenges.
• Team player and adaptable to change/fast paced environment.

Benefits:

• Enjoy working from anywhere for 4 weeks as part of our benefits.
• Vacation Leaves and Sick Leaves are made available on Day 1
• Free HMO for three (3) qualified dependents
• Monthly internet allowance + one-time WFH Setup Allowance for New Hires to make sure you are duly equipped to work-from-home.

Ready to take the challenge and make an impact where it truly matters? Apply now!