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Software Engineer, Issue Processing

About Sentry

Bad software is everywhere, and we’re tired of it. Sentry is on a mission to help developers write better software faster so we can get back to enjoying technology.

With more than $217 million in funding and 100,000+ organizations that believe we’re on to something, we're building performance and error monitoring tools that help companies like Disney, Microsoft, and Atlassian spend less time fixing bugs and more time building products.

Sentry embraces a hybrid work model, with Mondays, Tuesdays, and Thursdays set as in-office anchor days to encourage meaningful collaboration. If you like to selfishly build things that make your digital life better, come help us build the next generation of software monitoring tools.

About the role

As a Software Engineer on Sentry’s Issues team, you’ll join a cross-functional team of engineers responsible for our most used product experience. This is a high-impact role; Errors and Issues are the main entry point for users to Sentry. We build and maintain features including: issue detection and search, error grouping, and issue workflows as well as status updates and many of their downstream effects. In this role you will also help define the future direction of a product that is loved by millions of developers worldwide.

Collaborating directly with other teams throughout the company, presenting to our backend technical steering committee, establishing ownership of a feature set and growing your technical skills are just a few of the other activities you can expect from this role.

In this role you will

  • Build and maintain features/integrations with other SaaS services using Django (Python) in our open-source codebase.
  • Have opportunities to work on high-impact projects that touch the entire stack: understanding the event ingestion pipeline; delving into search and storage systems; and surfacing that data to our customers on our backend and frontend codebases (did we mention that almost all of them are open-source?).
  • Work closely with product management and the team to define, implement and ship new features.
  • Build tests and set up monitoring for your work to maintain a high engineering standard for Sentry.
  • Collaborate with technical writing staff to create user-focused documentation that supports new product features.

You’ll love this job if you

  • Are a product-minded software engineer. You regard Product and Design as your peers, and you seek collaboration to create innovative workflows.
  • Are highly detail oriented but know how to make pragmatic tradeoffs to deliver impact quickly.
  • Are excited to roll up your sleeves to dive into another team’s codebase to unblock yourself, making good, maintainable changes and earning the recognition of your counterparts.
  • Relish the idea of making small improvements to a tool that magnifies into days of saved time across our customer base.

Qualifications

  • 2+ years professional engineering experience.
  • 1+ year of experience with Python and Django or similar web framework.
  • Familiarity with Rust or other system-level programming language is a plus.
  • Familiarity with TypeScript or JavaScript is a plus.

The base salary range (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is $145,000 to $165,000. A successful candidate’s actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits for more details about the Company’s benefit plans/programs.

Equal Opportunity at Sentry

Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible.

If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io.

Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy.

Average salary estimate

$155000 / YEARLY (est.)
min
max
$145000K
$165000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Software Engineer, Issue Processing, Sentry

Are you passionate about writing better software and ready to make a real impact? Sentry, a leading company in performance and error monitoring tools, is looking for a Software Engineer, Issue Processing to join our dedicated Issues team in the vibrant city of San Francisco, California. As part of this cross-functional team, you'll dive into our most utilized product experience, focusing on crucial features like issue detection, error grouping, and managing workflows. Think of it as being at the core of what developers rely on to fix bugs effectively! With your skills in Python and Django, you'll contribute to high-impact projects that span the entire tech stack, while also collaborating closely with product management to define and implement exciting new features. At Sentry, we foster a hybrid work model, ensuring you have the right balance of in-office collaboration and remote productivity. If you’re a detail-oriented engineer who enjoys teamwork and is eager to build tools that save time and enhance the developer experience, Sentry is the place to be. Join us to shape the future of software monitoring for over 100,000 organizations, and have fun doing it!

Frequently Asked Questions (FAQs) for Software Engineer, Issue Processing Role at Sentry
What are the main responsibilities of a Software Engineer, Issue Processing at Sentry?

As a Software Engineer, Issue Processing at Sentry, you'll engage in building and maintaining vital features that enhance our error monitoring tools. Responsibilities include developing integrations using Django, collaborating with backend and frontend teams, and implementing user-focused documentation. Your work directly influences the experience of millions of developers worldwide.

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What qualifications are needed for the Software Engineer, Issue Processing position at Sentry?

To apply for the Software Engineer, Issue Processing role at Sentry, you should have a minimum of 2 years in professional engineering, at least 1 year of experience with Python and Django, and familiarity with TypeScript or JavaScript. Familiarity with Rust or similar system-level languages is also a plus, providing a strong foundation for tackling various projects.

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How does the hybrid work model at Sentry benefit Software Engineers?

The hybrid work model at Sentry allows Software Engineers to enjoy the best of both worlds: critical in-office collaboration on anchor days, and the flexibility of remote work. This balance fosters creativity and teamwork, ensuring that engineers can work together effectively while also having the autonomy to focus on their tasks from home.

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What can I expect from the company culture as a Software Engineer at Sentry?

At Sentry, the culture emphasizes inclusivity, collaboration, and open-source contributions. As a Software Engineer, you'll work within a diverse team where every voice matters, and you can thrive professionally and personally. The company values innovation and encourages engineers to take ownership of their work, contributing to a positive atmosphere.

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What tools and technologies will I work with as a Software Engineer, Issue Processing at Sentry?

In the Software Engineer, Issue Processing role at Sentry, you'll specifically work with Django (Python) for backend development, involving integrations with other SaaS services, and take advantage of open-source software. Additionally, familiarity with front-end technologies like TypeScript or JavaScript may come in handy as you’ll collaborate across the stack.

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Common Interview Questions for Software Engineer, Issue Processing
Can you explain your experience with Python and Django?

When discussing your experience with Python and Django, provide examples of projects where you used these frameworks. Highlight the specific functionalities you implemented, any challenges you faced, and the successful outcomes of your coding efforts. Show enthusiasm for how these technologies can drive innovation.

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How do you prioritize tasks when working on high-impact projects?

In your response, discuss your approach to prioritization, such as assessing project deadlines, aligning with your team’s goals, and employing project management tools. Emphasize your ability to balance urgent tasks with long-term development work, and mention any frameworks or methodologies you use to stay organized.

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What strategies do you employ to ensure code quality?

To ensure code quality, I focus on writing tests, conducting code reviews, and utilizing linters. Describe how you implement these practices in your day-to-day work, fostering a culture of quality within the team. Highlight any specific metrics you track to gauge the quality and performance of your code.

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How do you approach collaboration with cross-functional teams?

I believe in open, ongoing communication and regular check-ins to align goals across teams. Providing examples of past collaborations with product managers or designers will enrich your answer. Stress the importance of understanding each team member's contributions to achieve the project's overall success.

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Describe a challenging bug you encountered and how you resolved it.

Start by succinctly describing the bug and the impact it had on your project. Then, detail the systematic approach you took to diagnose the issue, any tools you used, and the final solution you implemented. This not only showcases your technical skills but also your problem-solving capabilities.

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What role does user feedback play in your development process?

Explain how user feedback is essential for creating user-focused features. Discuss methods you use to gather feedback, such as surveys or A/B testing, and how you turn this feedback into actionable improvements in your projects. Highlight your commitment to enhancing user experience.

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Can you discuss a time when you had to work with a legacy codebase?

Provide a scenario where you navigated challenges in a legacy codebase. Emphasize your approach to reading and understanding existing code, making necessary updates, and ensuring that your changes didn’t disrupt the overall functionality. This illustrates your adaptability and problem-solving skills.

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What are your thoughts on open-source development?

When discussing open-source development, share your perspective on its value for collaboration, transparency, and innovation. Mention any contributions you've made to open-source projects, emphasizing how this experience has enriched your skills and understanding of community-driven development.

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How do you stay updated with the latest technology trends and advancements?

I stay updated by subscribing to industry newsletters, participating in webinars, and engaging in technical communities online. Mention specific blogs or forums you follow that relate to Python, Django, or software engineering in general. This shows your commitment to continuous learning and professional growth.

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What excites you about working at Sentry?

Express your enthusiasm for Sentry's mission to improve software quality and your desire to contribute to a product that has a meaningful impact. Consider mentioning the collaborative culture and hybrid working environment as factors that align with your professional values and aspirations.

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As one of the largest and most secure mutual business insurance companies in the nation, we know how important it is to attract—and retain—talented, hardworking individuals. That’s why we offer you opportunities to grow professionally and personal...

44 jobs
MATCH
VIEW MATCH
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$145,000/yr - $165,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
January 28, 2025

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