Account Manager

Are you a relationship-builder with a knack for strategic account management and a passion for driving growth? Serigraph, a global leader in decorative and functional printing solutions, is seeking an experienced Account Manager to join our team in West Bend, WI.

As the primary liaison between Serigraph and our valued customers, you’ll play a critical role in ensuring seamless onboarding, effective program management, and clear, consistent communication. This role involves managing customer accounts, analyzing margins, and fostering strong relationships to support business growth.

If you have a proactive approach to problem-solving, exceptional interpersonal skills, and a solid understanding of account management processes and industry best practices—we want to connect with you!

• Facilitate smooth customer onboarding: obtain credit applications, tax documentation, and establish proper credit and incoterms.
• Launch new programs by gathering customer specifications and translating needs for cost estimating.
• Recommend pricing strategies and coordinate prototyping, program scope, and quality standards.
• Coordinate advanced product quality planning (APQP) through risk assessments and feasibility meetings.
• Build relationships with sales representatives to support business development and account growth.
• Communicate with customers regarding program updates, upselling opportunities, and strategy alignment.
• Act as a bridge between customers and Operations, ensuring expectations are met.
• Analyze and maintain account margins by managing inventory, accounts receivable, and production costs.
• Lead post-mortem meetings with Operations to capture lessons learned and improve processes.
• Maintain accurate and up-to-date files on all programs.
• Stay informed on customer accounts through research and industry trends, sharing growth ideas with leadership.
• Actively participate in quarterly/annual business reviews with customers.
• Ensure quality and stop production to correct quality concerns.  Inform management of products and/or processes that do not conform to requirements.
• Ensure all environmental practices and materials are handled and disposed of per appropriate procedures in your area.
• Support Serigraph current quality business system and understand use of SPECS, the Serigraph quality manual.

• Excellent interpersonal skills (verbal and written), with the ability to collaborate across departments.
• Knowledge of departmental and company safety/housekeeping/PPE practices.
• Proficiency in Word, Excel, Outlook, and Acrobat.
• Ability to read customer blueprints and drawings.
• Knowledge of good departmental and company safety/housekeeping/PPE practices.
• Understand departmental procedures and policies.

• Four-year degree in Business, Sales Management, or Supply Chain Management (or equivalent experience).
• 2+ years of Account Management or Customer Service experience.
• Experience in the printing environment and technical knowledge of materials/construction.
• Understanding of commercial challenges and continuous improvement practices.
• Knowledge of the print or point-of-purchase industry.

Why Serigraph? We are committed to your well-being and growth, offering flexible schedules, competitive benefits, and ample opportunities for career progression. At Serigraph, we don't just offer jobs; we offer careers that matter.

Are We Looking For You? If you're ready to step into a role where your actions drive real change, where your leadership can inspire a team to achieve greatness, and where your career journey can flourish in a supportive community—then yes, we're looking for you.

The compensation structure is determined based on several factors, including the position, skills, level of experience, job-specific requirements, and the location of the position. Our goal is to offer competitive compensation that reflects these critical elements.

We’re looking for fun, reliable coworkers to join our team. If this sounds like you, we can’t wait to connect. 

Who is Serigraph?

Serigraph has over 70 years of experience in printing, advanced decorating technologies and graphic solutions for the automotive, appliance, consumer, medical, power sports, and point-of-purchase markets.  Our core business is decorating plastic.  We print, form, mold, finish and fulfill in-house.  Serigraph specializes in transforming our customer’s brands to the physical world through print.  Come help us build a team of creative problem solvers who know they can make a difference—because that’s the kind of community we want.

Life at Serigraph

The average Serigraph employee has more than 16 years of service!  The tenure of our coworkers speaks volumes for life at Serigraph. Serigraph employees enjoy:

Competitive wages

Access to earned wages before the scheduled payday

Paid time off, 10 paid holidays, and a vacation buy/sell program

Free onsite healthcare and telemedicine including COVID testing

Full benefits package including health, dental, vision, disability, and life insurance

401(k) eligibility on day one with company match

Free onsite fitness facility and walking trails

Cross training, growth, and promotion from within

What are you waiting for? Apply to join the Serigraph team today!

*Serigraph is an Equal Opportunity Employer*