Mystery Shopper

Serio and Serio is looking for an enthusiastic and observant Mystery Shopper to join our team! In this unique role, you will be responsible for evaluating customer experiences and providing insightful feedback on our products and services through secret shopping assignments. Your observations will help us enhance our customer service standards and improve the overall shopping experience for our clients. As a Mystery Shopper, you will visit designated locations posing as a regular customer and engage with staff while evaluating various aspects of the shopping experience, including product availability, store cleanliness, and employee professionalism. The ideal candidate possesses strong observational skills, excellent written communication skills, and a keen attention to detail. This position offers a flexible work schedule and the opportunity to make a meaningful impact on our operations. If you are passionate about customer service and enjoy experiencing different shopping environments, we invite you to apply to join our team and contribute to our commitment to excellence.

Responsibilities

• Conduct discreet shopping visits to various locations as assigned.
• Evaluate customer service quality, staff behavior, and store presentation.
• Complete detailed reports and provide feedback based on shopping assignments.
• Analyze findings and identify areas for improvement to enhance customer experience.
• Collaborate with management to discuss insights and recommendations based on evaluations.
• Maintain confidentiality and integrity during all mystery shopping activities.

• High school diploma or equivalent; Bachelor’s degree in a related field is a plus.
• Previous experience in customer service or retail is preferred but not required.
• Strong observational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to follow instructions and adhere to specific evaluation criteria.
• Reliable transportation to visit assigned locations.
• Flexibility in work schedule to accommodate various shopping assignments.

• Training & Development
• Work From Home
• Free Food & Snacks