Loan Officer Associate

At Service First, our unique values serve as a compass for our actions and are the foundation of our culture.

• We promote innovation and are purposefully dynamic in our growth processes. We change, not just for the good of ourselves, but for the good of everyone involved.
• We hire people with the ability to think creatively, who use inspiration and imagination to solve problems by looking at them from unexpected perspectives.
• We hire people with the ability to question assumptions and offer solutions that seem impossible; take calculated risks; take what might be seen as a problem and turn it into an opportunity; are able to bring paradigm shifts in product, processes or systems because of their thoughts and new ways of thinking; give feasible ideas and not just tangent thoughts.

Service First Mortgage is currently hiring for a Loan Officer Associate.

The Loan Officer Associate provides assistance to a designated Loan Officer(s) in originating and processing loans. Duties include:

• Representing the company in a professional manner and providing an exceptional level of customer service in all interactions and functions of the position
• Following up on leads for potential borrowers
• Assisting the Loan Officer in pre-qualifying potential borrowers
• Coordinating receipt of a complete and accurate loan application package
• Communicating effectively and quickly to all parties, both internally and externally, about timelines and expectations to ensure all loans close on time
• Following up with borrowers for items needed for loan submission
• Execution of disclosures and submission of loan file for processing
• Manage the Loan Officer(s) calendar, including follow-up, appointment setting and time blocking as appropriate.

• Manage the CRM, including follow-ups with warm leads and closed loans.
• Pipeline management, including scheduled pipeline reviews, daily tracking and weekly status calls to customers.
• Utilization of designated Sales tools and reporting methods

• High School diploma or equivalent.
• 2+ years of mortgage experience or related position.
• Knowledge and understanding of the lending process, federal and state law, and various loan products and guidelines.
• NMLS License
• Previous experience with LendingQB or MeridianLink Mortgage is a plus.
• Bilingual in English and Spanish is also a plus

Skills:

• Excellent customer service skills.
• Self-motivated with the ability to work independently with minimal supervision.
• Strong written and oral communication skills, including interpersonal skills.
• Attention to detail.
• Ability to adhere to established processes and checklists.
• Problem solving and conflict resolution skills.
• Ability to multitask and manage one’s time under pressure in a high volume environment.
• Flexibility and adaptability in a fluid and rapidly changing environment.
• PC skills, including MS Office products and other software.
• High level of integrity, ethics, discretion and professionalism in handling confidential and sensitive information.
• Sales aptitude is a plus.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Work From Home and Office
• Wellness Resources