Business Strategy Manager - Global Partnerships and Channels

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are seeking a highly motivated individual to join ServiceNow as a Business Manager in Global Partnerships & Channels (GPC) supporting our Partner Acceleration leader. This role will be focused on delivering key strategic and priority projects from ideation through to execution and delivery across the GPC ecosystem.   

We are looking for a candidate who is a highly structured strategic thinker, problem solver, and collaborative team player. The ideal candidate is a self-starter who can thrive in high-growth, fast-paced environments, working across many stakeholders seamlessly.  

Your work will give you exposure to the GPC leadership team and contribute to our overall strategy and operations to drive success. This individual should be able to dive deep into solving problems while maintaining a broad perspective.  

This is a fantastic opportunity to play a key role in shaping the design of how ServiceNow engages and grows with our Partners. If you have a stellar background in consultancy and tech, a passion for change, and an ability to work effectively with a diverse and driven global team, then we’d love to hear from you.   

In this role you will serve as a primary point of contact for both leaders and:  

• Drive operational rhythm including pipeline, forecasting, Executive Briefing templates, reporting, cultivating and executing weekly leadership / staff meetings, quarterly all hands, off-sites, and regular cadences with peers and executive leadership.  

• Own cross-stakeholder alignment across product, sales, marketing, pricing, GTM, customer excellence and other key internal teams 

• Identify opportunities for operational excellence that create efficiency, remove obstacles, or create improved processes and approaches to the business  

• Proactively sense and identify opportunities to streamline the process and drive consistencies, remove redundancies, and optimize for scale. 

• Prepare executive level communications and presentations to outline strategic insights, recommendations and outcomes    

• Support meeting preparation, follow-ups and ensuring that actions are completed  

• Collaborate and co-ordinate across multiple cross functional businesses and stakeholders across the GPC ecosystem and more broadly throughout ServiceNow to achieve results  

• Partner with other business managers and chiefs of staff to ensure alignment across the GPC organization   

• Create strong cross-functional relationships with key business partners across the sales, customer success, corporate strategy and product organizations  

• 5-7 years of experience in consulting or strategic projects in a Software/SaaS technology company; prior experience as a business manager or consultant preferred.  

• Evidence of having established programmatic efforts at scale that span across functions   

• Effective communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing    

• Extremely strong analytical skills and intellectually curious about data analysis, trends, and insight generation    

• Strong interpersonal and communication skills; able to influence and manage multiple extended or virtual teams.  

• Collaborative team player who also knows how to ‘get things done’.  

• Ability to learn quickly on a fast-paced team including highly technical areas.  

• Ability to handle interpersonal relationships professionally, and empathetically.  

• Self-starter who thrives and can multitask in fast-paced and often ambiguous environments.  

• Bachelor’s Degree in Business or related field    

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $135,300 - $236,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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